Service Maintenance Consultant - Entry Level

Walker Acura & Volkswagen•Mandeville, LA

1d•$30,000 - $60,000•Onsite

About The Position

Volkswagen of Mandeville, a Volkswagen dealership located in Mandeville, Louisiana, is seeking a motivated and customer-oriented individual to join our team as a Full Time Volkswagen Service Maintenance Consultant. As the Maintenance Consultant, you will be responsible for providing exceptional customer service while ensuring the smooth and efficient client experience. This is an individual contributor role with a competitive salary range and a great opportunity to grow into a Main Service Consultant Role.

Requirements

High school diploma or equivalent
Previous experience in customer service, preferably in the automotive industry
Strong written and verbal communication skills
Excellent organizational and multitasking abilities
Proficient in basic computer skills and experience with dealership management systems is a plus
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Must be able to work occasional weekends and evenings
Must have a valid driver's license and clear driving record

Nice To Haves

CDK knowledge helpful

Responsibilities

Greet and assist customers with a positive and professional attitude
Schedule appointments and communicate with customers regarding their service needs
Provide accurate estimates for services and obtain customer approval
Ensure work is completed in a timely and efficient manner
Communicate with technicians to keep customers updated on the status of their vehicle
Process customer payments and maintain accurate records
Continuously seek opportunities to improve customer satisfaction and service department efficiency
Maintain knowledge of Volkswagen products, services, and promotions
Handle customer complaints and escalate to management when necessary
Follow dealership and manufacturer guidelines and policies