Service/Help Desk Technician
About The Position
Strategic Growth Partners provides both operations & strategic support to tribal 8(a) & commercial organizations. Our client we are supporting is a family of companies are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government along with the Commercial Sector. They are actively seeking a Service Help Desk Technician based in O’Fallon, IL at Scott AFB. This is a full-time onsite opportunity. This position requires an active Secret Clearance. This is an exciting opportunity to be part of a great team supporting developing software for emerging capabilities for the Mobility Air Force Distributed Mission Operations program. The capability to train the Aerial Refueling Mission is important for the success of the program, and will require innovative analytical and integration test tools. The main responsibilities of the role include: The Service/Help Desk Technicians troubleshoot and track network problems to resolution for both the DTCN and IAN, to include coordinating with Defense Information Systems Agency (DISA), ATS CLS, CORs, other external network agencies and local communication service providers as required. Support AMC/A3TD and the ATS training managers in the coordination of MAF DMO activities and information exchange on the program. Support training events per the MAF DMO Event Management Standard, including participation in exercise planning conferences and coordination with HQ AMC, 618 AOC, and participating units. Open and update trouble tickets, provide status reports to the Government as required. Assist in identifying causes and corrective action to resolve network problems. Provide status to the Government within 24 hours on network outages.
Requirements
- High School Diploma or equivalent with 6 to 8 years’ experience or BS degree with 0 to 2 years’ experience.
- Possess DoD Secret Clearance or higher.
- Security+ and Computing Environment (CE) certification IAT I – II level compliance at a minimum. IAW DoD 8570.01 compliance.
- Previous experience providing customer services in a DoD service desk environment. Knowledgeable in DoD ticketing systems (Enterprise Remedy, ServiceNow, etc.)
Responsibilities
- Troubleshoot and track network problems to resolution for both the DTCN and IAN, to include coordinating with Defense Information Systems Agency (DISA), ATS CLS, CORs, other external network agencies and local communication service providers as required.
- Support AMC/A3TD and the ATS training managers in the coordination of MAF DMO activities and information exchange on the program.
- Support training events per the MAF DMO Event Management Standard, including participation in exercise planning conferences and coordination with HQ AMC, 618 AOC, and participating units.
- Open and update trouble tickets, provide status reports to the Government as required.
- Assist in identifying causes and corrective action to resolve network problems.
- Provide status to the Government within 24 hours on network outages.
Benefits
- company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options
- company-paid life and disability insurance
- 401k retirement savings plan with employer match
- 11 company paid holidays per year
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
