City of New York - New York, NY
posted about 2 months ago
Full-time
Remote - New York, NY
Executive, Legislative, and Other General Government Support
About the position
The position involves providing technical support and managing help desk operations for the New York City Department of Youth & Community Development (DYCD). The role focuses on assisting staff with hardware and software issues, managing service requests, and ensuring the smooth operation of IT services across multiple locations.
Responsibilities
- Monitor and manage Service Now Help Desk tickets and emails in a timely manner.
- Provide helpdesk/desktop support for hardware and software computer systems and peripherals.
- Support and set up audio/visual equipment, computers, and laptops in several conference rooms, training rooms, and the auditorium.
- Assist with IMAC's (Installs, Moves, Adds, & Changes) for all DYCD staff at the 2 Lafayette St. and 123 William St. locations.
- Monitor, update, and complete Service Now Service Desk tickets submitted by DYCD staff.
- Provide remote desktop and laptop support for DYCD staff participating in the Hybrid Work from Home Program.
Requirements
- A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience in mainframe computer, mid-range computer, LAN or WAN computer environments, and/or local desktop support.
- An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described above.
- A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described above.
- Education and/or experience equivalent to the above qualifications.
Benefits
- Inclusive equal opportunity employer
- Diverse workforce
- Work environment free from discrimination and harassment
