DG BOSS: Service Desk Specialist (FN)

KBR•San Antonio, TX

13d

About The Position

Receives, logs, analyzes, processes, and tracks records of service orders and request activities. Liaises between customers and departments to respond to service orders and requests in a timely manner and in accordance with contract requirements. Ensures all information related to service orders and requests is entered into CMMS in accordance with contract requirements and Asset Management standards. Performs analysis to properly classify service orders/requests and dispatches them to the correct department. Follows up with customers to ensure their service orders and requests are resolved. Performs quality control on work classification and service order/request data entered into CMMS. Performs trend analysis on service orders performance and recommends solutions to department heads. Manages scheduled work such as projects and scheduled calibration and maintenance, and ensures work orders are issued to departments in a timely manner. Coordinates with Facility Management Specialist to make sure all facility data related to scheduled work is current. Assists in the preparation and submittal of all documentation related to service and work orders. Performs other duties as assigned.

Requirements

Good oral and written communication skills to effectively liaise with clients, other departments, subcontractors, and clients, and report directly to Senior Management.
Particular attention to details.
Good project management skills.
Must pass overseas medical screening and be in good health.
Must be contract oriented.
Computer literate in Microsoft Office software.
Must have a valid and be able to obtain Non-Pro or Professional driver’s license with at least 2 restriction codes.
At least 2 years of experience in Service Desk or Work Control functions.

Nice To Haves

Knowledge in Maximo is highly desired.
Knowledge in using Computerized Maintenance Management System (CMMS) such as Oracle, to generate maintenance schedules is highly desired.

Responsibilities

Receive, log, analyze, process, and track records of service orders and request activities.
Liaise between customers and departments to respond to service orders and requests in a timely manner and in accordance with contract requirements.
Ensure all information related to service orders and requests is entered into CMMS in accordance with contract requirements and Asset Management standards.
Perform analysis to properly classify service orders/requests and dispatch them to the correct department.
Follow up with customers to ensure their service orders and requests are resolved.
Perform quality control on work classification and service order/request data entered into CMMS.
Perform trend analysis on service orders performance and recommend solutions to department heads.
Manage scheduled work such as projects and scheduled calibration and maintenance, and ensure work orders are issued to departments in a timely manner.
Coordinate with Facility Management Specialist to make sure all facility data related to scheduled work is current.
Assist in the preparation and submittal of all documentation related to service and work orders.
Perform other duties as assigned.