Service Department Greeter
Don "K" Whitefish Chrysler Dodge Jeep Ram Chevrolet Subaru - Whitefish, MT
posted 3 months ago
About the position
Don “K” Whitefish is an exceptional place to be, and we are currently seeking a Service Department Greeter to join our team. As a locally-owned, family-operated company that has been in operation since 1990, we pride ourselves on providing a welcoming and professional environment for our customers. The Service Department Greeter plays a crucial role in ensuring that customers feel valued and well-informed during their service visits. This position is not remote and requires punctual, consistent, and regular attendance for all scheduled shifts, as missed work can negatively impact the day-to-day operations and morale of the team. In this role, you will be responsible for greeting customers warmly upon their arrival, assisting them with check-in, and addressing any inquiries they may have. You will provide information about service processes, estimated wait times, and available services, ensuring a smooth and positive experience throughout their visit. Additionally, you will coordinate appointments, manage service appointment calendars, and relay customer concerns to service advisors. Your ability to maintain a clean and comfortable waiting area, along with your attention to customer comfort, will be essential in creating a welcoming atmosphere. The Service Department Greeter will also be involved in various administrative tasks, including maintaining accurate records of customer interactions and assisting with data entry. Collaboration with service advisors and other staff members is key to ensuring efficient service operations, and your contributions during team meetings will help improve the overall customer experience. If you are looking for a promising career path with opportunities for advancement, we encourage you to apply and become part of our family of employees.
Responsibilities
- Greet customers warmly upon arrival and offer assistance.
- Check in customers for service appointments and verify their information.
- Provide information about service processes, estimated wait times, and available services.
- Direct customers to appropriate service advisors or waiting areas.
- Schedule service appointments and confirm existing ones.
- Assist in managing service appointment calendars.
- Relay customer concerns or special requests to service advisors.
- Communicate with customers regarding any delays or changes in their service status.
- Ensure the waiting area is clean, comfortable, and well-stocked with refreshments and reading materials.
- Address any customer complaints or concerns promptly and professionally.
- Maintain accurate records of customer interactions and service requests.
- Assist with data entry and other clerical tasks as needed.
- Work closely with service advisors and other staff to ensure efficient service operations.
- Participate in team meetings and contribute to improving the customer experience.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service or a similar role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficient in using office equipment and software (e.g., computer systems, phone systems).
Benefits
- Paid training
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount
- Opportunities for advancement
