Service Coordinator
About The Position
As a Service Coordinator for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable. Daily coordination of Service Technicians to perform scheduled maintenance and repairs to ensure customer commitments are met Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs All other duties as assigned
Requirements
- Computer literate and technology savvy. Proficient in Microsoft Suite (especially Excel and Word)
- Excellent verbal/written communication skills
- Excellent customer service and phone skills
- Able to understand technical terminology and mechanical processes
- Key2Act (Wennsoft) and MobileTech software experience a plus
- Strong organizational skills
- Ability to multi-task, detail-oriented and have an outgoing/positive attitude
Nice To Haves
- Key2Act (Wennsoft) and MobileTech software experience a plus
Responsibilities
- Daily coordination of Service Technicians to perform scheduled maintenance and repairs to ensure customer commitments are met
- Daily, weekly, and monthly scheduling of all Technicians
- Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs
- Quoting repair work to customers and follow-up procedures
- Work with the A/R Department on current Customer status
- Working with the Project Manager on warranty issues
- Other tasks, such as evaluating and ordering office supplies, mail, and reception
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
