Service Coordinator - Crane

Patriot Crane & Hoist•Maysville, GA

6d•Onsite

About The Position

American Equipment Holdings is one of the leading overhead crane solutions providers in the United States. The Service Coordinator is responsible for managing office communications and facilitating key tasks and procedures. This role involves interacting with customers, supporting service personnel, and coordinating various aspects of field services to ensure customer requirements are met. The company emphasizes customer care, employee development, competitive compensation, and attractive benefits.

Requirements

Proficient with technology including all Microsoft programs
Detail-oriented and organized
Ability to work calmly in a fast-paced environment
Positive Attitude
Strong, professional written and verbal communication skills
Excellent organizational and time management skills
Great customer service and interpersonal skills
Friendly, service-oriented personality
Keen attention to detail
Problem-solving and basic troubleshooting skills
Proficiency with common word processing and spreadsheet software
High School Diploma or GED
Proof of right to lawfully work in the United States required.

Nice To Haves

Vocational certification preferred

Responsibilities

Interacts with customers via telephone and email.
Fields customer questions and complaints, escalating issues beyond their knowledge to the appropriate staff.
Ensures appropriate actions are taken to resolve customer problems and concerns.
Maintains customer accounts and records of customer interactions, including details of inquiries, complaints, or comments.
Provides support and guidance to service personnel performing on-site routine services (maintenance, OSHA inspections, repair).
Ensures field services are effective and customer requirements are met.
Coordinates schedules with customers and staff.
Prepares service orders and maintenance checklists.
Reviews technicians’ hours and timecards.
Prepares quotes for inspections and repairs.
Orders related parts.
Communicates material availability or delays to customers.
Arranges rental equipment when necessary.