Encore Fire Protection - Needham, MA
posted 15 days ago
About the position
Encore Fire Protection is a leading, full-service fire protection company serving over 40,000 customers from Maine to Pennsylvania. With more than 1,500 employees dedicated to making our customers' lives safer and easier, we provide top-tier fire suppression, sprinkler systems, and alarm solutions throughout the Northeast. Our mission is to be the best fire protection company the industry has ever seen, delivering reliable, cutting-edge solutions and outstanding service to safeguard lives and protect property across our growing network. As we continue to grow, we're excited to add a Service Coordinator to our Operations team in our Needham, MA office. As a Service Coordinator, you'll be on the front lines solving problems and ensuring smooth daily operations. You'll coordinate the schedules for our service teams, maximizing productivity and profitability while delivering outstanding customer service. If you love a fast-paced environment and enjoy organizing, this role will keep you engaged and challenged every day. Plus, with a clear path for advancement, this role could open doors to a rewarding career in Project Management, Operations Management, Analysis, or Sales.
Responsibilities
- Oversee the service schedule for a specific region, managing up to 10 technicians.
- Optimize daily productivity by scheduling work based on technicians' skills and route efficiency.
- Hold technicians accountable to time and attendance policies and ensure adherence to the set service schedule.
- Identify opportunities for process improvements, assisting with revisions to drive efficiency and enhance the customer experience.
- Apply strong customer service skills to handle client interactions and resolve any issues effectively.
Requirements
- College degree or 2+ years of experience in customer service, project management, coordination, or facility services preferred.
- Interest in learning new technology is essential. We use ServiceTrade, an industry-specific program-training will be provided, but success comes from your initiative in developing your skills.
- Strong interpersonal and persuasive abilities.
- A customer-focused, professional approach to every interaction and task.
- Familiarity with Massachusetts geography is a plus, but not required.
Benefits
- Competitive salary based on experience, plus a performance-based bonus.
- We focus on working smarter, not harder, with a results-driven mindset.
- We dress for the day's objectives-jeans most days, suits when necessary. We also provide Encore gear for all new team members.
- Daily snacks and coffee, weekly office lunches, and a culture that encourages idea sharing and innovation.
- Access to leading-edge web-based productivity tools.
- Participation in a Fidelity 401(K) with employer match, medical, dental, and vision benefits through Blue Cross, and a company-paid life insurance policy of $50,000.
