Service Consultant

JM&A GroupMargate, FL
Onsite

About The Position

JM Lexus is currently seeking top talent as a Service Consultant. This full-time position places you right in the heart of our Service Drive! Our goal is to serve our guest efficiently and delight them in their Service needs.

Requirements

  • High school diploma required
  • Minimum three years’ experience as a Service Writer in a dealership setting, required
  • Must have good communication skills (verbal and written)
  • A natural Collaborator with a willingness to serve our guests and provide the best Lexus experience
  • Ability to show Innovation via observation and creation/suggestions for process improvements
  • Takes personal Accountability for personal and team goals and objectives
  • Possess user proficiency with Microsoft Office Suite of products including MS Word and Excel
  • Must embody strong social skills and be able to work in a team environment
  • Ability to multitask and delegate work production in a fast-paced environment
  • Must be organized!
  • Ability to maintain a professional appearance
  • Ability to work a flexible schedule to include nights and some weekends

Nice To Haves

  • Hi-Line experience preferred

Responsibilities

  • Accountable for greeting customers, writing service orders, and delighting our guests in their Service experience
  • Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as prescribing repairs and services required and obtaining approval signatures
  • Maintaining dealership-prescribed standards for Hours per Customer Repair Order written and Customer Service Index
  • Following up on the progress of each repair order during the day
  • Contacting our customers via the preferred method regarding any changes in the estimated time or approximate estimated cost
  • Presenting and recommending additional services to our customers
  • Administering warranty policies and properly initiating warranty claims
  • Providing management with daily work productivity
  • Responsible for driving our JM Family Core Values (Consideration, Cooperation, Communication, Innovation and Accountability)

Benefits

  • JM Family Core Values (Consideration, Cooperation, Communication, Innovation and Accountability)
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