Service Analyst (Entry Level)

Aston Carter•Maryland Heights, MO

6d•$20 - $22•Onsite

About The Position

The role involves overseeing the lifecycle of hardware assets, specifically laptops, from procurement through deployment, maintenance, recovery, and secure disposal. You will ensure accurate tracking, compliance, and optimization of hardware resources across the organization.

Requirements

Proficiency in Microsoft Office.
Strong analytical, organizational, and communication skills.
Functional knowledge of Apple and Windows operating systems.

Nice To Haves

Ability to commit to the short-term assignment.
Ability to follow work instructions.
Eager to learn and be a part of the team.
Team player who is driven to improve themselves.

Responsibilities

Manage the end-to-end lifecycle of hardware assets including laptops, desktops, peripherals, and mobile devices.
Coordinate procurement, deployment, maintenance, recovery, and disposal processes using platforms like ServiceNow.
Maintain accurate asset records and ensure compliance with internal policies and external regulations.
Conduct regular audits and generate cleanup reports to ensure data integrity.
Support daily asset deployment and recovery activities.
Track incidents and tasks (e.g., RITMs, SCTASKs) and manage inventory levels.
Collaborate with ITAM, EUC, and Service Desk teams to ensure smooth operations.
Assist staff in understanding ITAM processes and tools.
Promote internal best practices and ServiceNow learning initiatives.
Interface with vendors for repairs, upgrades, and procurement.
Collaborate with stakeholders to align asset strategies with business needs.