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Briarwood Ford - Saline, MI
posted 2 months ago
Full-time
Saline, MI
Motor Vehicle and Parts Dealers
About the position
As a Service Advisor at Briarwood Ford, you will play a crucial role in enhancing the customer experience by managing service orders, overseeing technician assignments, and ensuring customer satisfaction. This position is designed for individuals who are passionate about providing exceptional service and contributing to a positive work environment within a family-owned dealership.
Responsibilities
- Take charge of the customer experience, ensuring every interaction is positive.
- Oversee service orders and distribute work among technicians efficiently.
- Answer technical queries with expertise and finesse.
- Maintain high Customer Happiness scores to ensure customer satisfaction.
- Collaborate with upper management to enhance overall customer satisfaction and maintain positive relations with partners.
Requirements
- Strong customer service skills and a passion for helping others.
- Ability to manage service orders and coordinate with technicians effectively.
- Excellent communication skills to address customer inquiries and concerns.
Nice-to-haves
- Experience in the automotive industry is a plus.
- Familiarity with service management software.
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Paid holidays
- Paid training
- Vision insurance
