Service Advisor - Toyota of Dundee
About The Position
Germain Automotive Partnership is seeking a professional, customer-focused Service Advisor to join our growing automotive service team in Dundee Michigan! We are looking for a motivated individual who thrives in a fast-paced dealership environment and is passionate about delivering an exceptional customer experience. The ideal candidate combines strong communication skills, automotive knowledge, and sales ability to effectively guide customers through the service process while building long-term relationships and trust. At Germain Automotive Partnership, we invest in our employees by providing industry-leading support, advanced technology, excellent benefits, and long-term career growth opportunities within one of the most respected automotive organizations in the industry. The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for scheduling service appointments, identifying customer needs, recommending maintenance and repair services, and ensuring a seamless service experience from write-up to vehicle delivery. Successful candidates are organized, customer-focused, process-driven professionals who can effectively manage workflow while maintaining high levels of customer satisfaction and service department performance.
Requirements
- General knowledge of automotive systems and vehicle maintenance
- Strong communication, interpersonal, and organizational skills
- Proven ability to build rapport and provide outstanding customer service
- Ability to multitask and perform effectively in a fast-paced environment
- Proficiency with dealership management systems and technology platforms
- Valid driver’s license with acceptable driving record required
- Must successfully pass pre-employment background check, drug screening, and motor vehicle report review
Nice To Haves
- Previous automotive dealership experience preferred
- Minimum of two years of customer service, automotive, or dealership experience preferred
- Sales and upselling experience preferred
- ASE certification is a plus
- Bilingual skills are a plus, but not required
Responsibilities
- Greet customers promptly and professionally while delivering an exceptional service experience
- Schedule service appointments and accurately document customer concerns and vehicle information
- Prepare detailed repair orders and provide accurate estimates for labor, parts, and completion times
- Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
- Communicate effectively with customers regarding repair status, pricing updates, and additional service recommendations
- Obtain proper authorization for additional repairs when necessary
- Coordinate with technicians and service management to ensure timely and efficient workflow
- Monitor repair progress and proactively manage customer expectations throughout the service process
- Maintain high Customer Satisfaction Index (CSI) scores and support dealership retention efforts
- Utilize dealership software and technology platforms to manage repair orders and customer communication
- Ensure compliance with dealership policies, safety standards, and federal, state, and local regulations
- Maintain a professional appearance and positive attitude in a team-oriented environment
Benefits
- Competitive compensation
- Medical, dental, and vision insurance
- Weekly pay
- Paid parental leave
- 401(k) with company support
- Life insurance
- Short-term and long-term disability coverage
- Paid time off
- Employee discounts
- State-of-the-art facilities and technology
- Career advancement opportunities within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
