SERVICE ADVISOR - WINNER HYUNDAI

Winner Automotive Group•Dover, DE

3d•$40,000 - $60,000•Onsite

About The Position

Serve as the primary point of contact for customers throughout the service process. Build trust and rapport by listening to customer concerns and providing clear, professional communication. Deliver an exceptional customer experience from vehicle check-in through delivery and follow-up. Handle customer questions, concerns, and service recommendations with confidence and professionalism. Gather diagnostic information and prepare accurate repair orders for technicians. Coordinate with technicians and other dealership departments to ensure efficient workflow and timely repairs. Manage appointments, scheduling, and customer updates throughout the repair process. Ensure vehicles are repaired and delivered within expected timelines and cost estimates. Maintain accuracy and attention to detail while managing multiple priorities in a fast-paced environment. Stay current on vehicle technology, repair procedures, and service information. Work collaboratively with team members across departments to support dealership goals. Consistently follow up with customers to ensure satisfaction and strengthen long-term relationships.

Requirements

Previous experience working directly with customers in a face-to-face environment, with a proven ability to build rapport, communicate professionally, and deliver an exceptional customer experience.
Comfortable answering questions, managing expectations, and creating trust throughout the service process.
Strong time management and organizational skills with the ability to prioritize multiple tasks, manage repair timelines, coordinate schedules, and perform effectively in a fast-paced environment.
Knowledge of automotive systems and repairs, with the ability to clearly explain technical information to customers of varying levels of understanding and recommend maintenance services that help prevent future vehicle issues.
Ability to accurately document customer concerns, understand warranty and service contract processes, work confidently with estimates and repair costs, and support efficient scheduling and service operations.

Responsibilities

Serve as the primary point of contact for customers throughout the service process.
Build trust and rapport by listening to customer concerns and providing clear, professional communication.
Deliver an exceptional customer experience from vehicle check-in through delivery and follow-up.
Handle customer questions, concerns, and service recommendations with confidence and professionalism.
Gather diagnostic information and prepare accurate repair orders for technicians.
Coordinate with technicians and other dealership departments to ensure efficient workflow and timely repairs.
Manage appointments, scheduling, and customer updates throughout the repair process.
Ensure vehicles are repaired and delivered within expected timelines and cost estimates.
Maintain accuracy and attention to detail while managing multiple priorities in a fast-paced environment.
Stay current on vehicle technology, repair procedures, and service information.
Work collaboratively with team members across departments to support dealership goals.
Consistently follow up with customers to ensure satisfaction and strengthen long-term relationships.