CHEVROLET SERVICE ADVISOR
About The Position
The Service Writer / Automotive Service Advisor plays a critical role as the primary point of contact between customers and the service department. This position requires strong communication, customer service, and problem-solving skills to ensure a seamless automotive repair process. You will write repair orders, provide cost estimates, coordinate with technicians, and keep customers informed from check-in to vehicle delivery. This is a high-impact, customer-facing role within a fast-paced dealership environment—ideal for someone who is detail-driven, energetic, and passionate about delivering exceptional service.
Requirements
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Must obtain and maintain any certificates, licenses, and registrations as required by Dealership.
- Must maintain valid Driver's License that meets dealership insurability requirements.
Responsibilities
- Greet customers professionally and assess vehicle concerns.
- Listen actively to customer issues and document symptoms accurately.
- Maintain proactive communication regarding repair status, changes, and expected timelines.
- Clearly present inspection results, recommended maintenance, and repair options.
- Write detailed and accurate repair orders, ensuring proper documentation for all services.
- Verify all completed work meets dealership and manufacturer standards.
- Maintain accurate service records and adhere to compliance requirements.
- Communicate customer concerns directly to technicians for proper diagnosis.
- Review multi-point inspections and advise customers on required or recommended services.
- Work with the parts department to confirm availability and ensure timely repairs.
- Address and resolve customer questions, concerns, and complaints promptly.
- Ensure each vehicle is returned to the customer in clean, proper condition.
- Promote dealership service specials, preventive maintenance plans, and long-term vehicle care programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
