Service Advisor - PI
About The Position
The Service Advisor is responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintenance of accurate time records. They are also responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations. The Service Advisor greets customers, directs them to available technicians, and consults with Service Technicians regarding necessary repairs and possible alternatives. They use their knowledge of company products and services to sell or provide in-depth information about available parts and service options, answer questions about service outcomes, and schedule appointments. Additionally, they provide customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. The Service Advisor manages and oversees the Dealership's workflow and schedule, calls customers to advise them about service changes or car pick-up times, and maintains positive customer relationships to ensure repeat business. They ensure all details on services rendered and costs are related to customers and process their payments. The Service Advisor also serves as a liaison between Service Technicians and customers about parts ordering and ensures parts are available when needed. They must know and practice the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual.
Requirements
- Prior experience in a customer-oriented environment.
- Must be capable of working in a fast-paced dynamic environment.
- Must be able to pass background check.
- Must have good driving record.
- Must have Class A (CDL) drivers’ license.
- Must have basic knowledge of cars and maintenance.
- Must be willing to learn and expand knowledge.
Responsibilities
- Understanding and complying with California Labor Code and all wage and hour laws.
- Complying with all state and federal laws, including equal employment, pay equity, harassment, discrimination, and retaliation, and reasonable accommodations.
- Greeting customers and directing them to available technicians.
- Consulting with Service Technicians regarding necessary repairs and possible alternatives.
- Selling or providing in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the Dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Serving as a liaison between Service Technicians and customers about parts ordering and ensuring parts are available when needed.
- Practicing the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
