Shaheen Automotive Group - Lansing, MI

posted 6 days ago

Full-time - Entry Level
Lansing, MI
Motor Vehicle and Parts Dealers

About the position

Join the winning team at Shaheen Chevrolet - Where excellence meets family! Are you passionate about cars, customer service, and being part of a dynamic team? Look no further! Shaheen Chevrolet, the unrivaled leader in automotive excellence in the Mid-Michigan region, is on the lookout for a talented and enthusiastic Service Advisor to join our family-oriented dealership. Why Shaheen Chevrolet is THE place to be: Thriving Environment: Our commitment to excellence keeps our service bays buzzing, providing you with endless opportunities to showcase your skills. Room for Growth: As the best dealership in the area, we're always expanding, and we want you to grow with us. Unlock your potential and advance your career in an organization that values talent and ambition. Work Schedule: Monday - Friday 7:30am - 5:30pm, including one Saturday per month 8:00am - 2:00pm.

Responsibilities

  • Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Writes up customer's vehicle problems accurately and clearly on repair order.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes 'promised time' and checks with dispatcher if necessary.
  • Obtains customer's signature on repair order and provides customer with a copy.
  • Establishes customer's method of payment and obtains credit approval if necessary.
  • Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time.
  • Explains completed work and all charges to customers.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Maintains a professional appearance and keeps work area clean.
  • Maintains a customer call back sheet for follow up ten days out.

Requirements

  • 3+ years' experience as a service writer.
  • Proven track record in automotive service and repair.
  • Exceptional customer service skills.
  • Strong communication skills.
  • Comfortable navigating service management systems.
  • Ability to work in a collaborative team environment.

Nice-to-haves

  • Manufacturer Training.
  • Valid Driver's License.

Benefits

  • Comprehensive benefits package including medical, dental, vision, disability, life insurance.
  • 401K with employer match.
  • Paid time off for vacation, sick, personal, and holidays.
  • Employee discounts on vehicle purchases, services, and parts.
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service