Service Advisor

Casey BMW - Newport News, VA

Full-time - Entry Level

Newport News, VA

1-10 employees

About the position

The Automotive Service Advisor at Casey Auto Group is responsible for overseeing service orders and ensuring customers receive prompt and effective service. This role involves direct communication with customers, diagnosing vehicle issues, and recommending appropriate services. The position offers opportunities for career growth and requires a blend of technical knowledge and customer service skills.

Responsibilities

• Oversees service orders and flow of Drive Lane.
• Ensures that customers receive prompt, courteous, and effective service.
• Takes ownership of the customer's experience by carrying out additional assignments to leave a positive impression.
• Provides concierge support for all owner inquiries, ensuring customers are not mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distributes work between technicians efficiently.
• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Maintains customer happiness scores at or above company standards.
• Assists in diagnosing vehicle problems; orders parts and tools as necessary.
• Oversees administration of warranty claims and training of the service department.
• Sets schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintains good working relationships with factories and fosters positive employee relations.
• Collaborates with upper management to make service department hiring and discipline decisions.

Requirements

• Previous experience is required.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Medical, Dental, Vision, and Life Insurance
• HSA, FSA, and LPFSA
• Prescription Drug Coverage
• Company-paid HealthJoy program
• Telehealth visits
• Medical Bill Review
• Tobacco Cessation programs
• Short- and Long-Term Disability
• Legal Resources and Identity Theft Protection Coverage
• Company paid Employee Assistance Program (counseling services)
• Weekly pay
• Paid vacation time