Service Advisor - Mercedes-Benz of McKinney

About the position

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. This role involves greeting customers in a timely, friendly manner, providing accurate cost estimates for labor and parts, and maintaining communication with customers regarding the progress of their vehicle repairs. The Service Advisor must also advise customers on vehicle maintenance and ensure compliance with safety regulations.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes 'promised time' for service completion.
• Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promise time.
• Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Maintains a dealership-prescribed standard for 'hours per customer repair order written.'
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes.
• Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor.

Requirements

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Nice-to-haves

• ASE certification
• Sales experience

Benefits

• Medical, Dental, Vision, HSA
• 401k
• PTO
• Award winning training
• Personal Automotive Concierge Service
• Special benefits to purchasing and leasing a car