Service Advisor – Automotive | Bonus Potential | Family Owned

Tuffy Tire & Auto 08052 • Northville Charter Township, MI

138d • Onsite

About The Position

We are a locally owned Tuffy Tire & Auto Service Center built on honest service, strong customer relationships, and a team-first culture. Our Service Advisors play a key role in creating trust with customers while helping the shop operate efficiently and profitably. If you enjoy working with people, solving problems, and being part of a fast-paced environment where your effort directly impacts your earnings, this is the role for you. Named Tuffy Multi Dealer of the Year for 2025!!

Requirements

• Automotive service advising or customer service experience preferred
• Strong communication and sales skills
• Organized and able to multitask in a fast-paced shop
• Positive attitude and team mindset
• Valid driver’s license

Responsibilities

• Greet customers and build lasting relationships
• Listen to customer concerns and translate them into repair needs
• Present inspections and service recommendations clearly and honestly
• Prepare estimates and communicate timelines
• Coordinate workflow between technicians and customers
• Deliver completed invoices and explain services performed
• Help maintain a clean, organized, professional front counter

Benefits

• Competitive base pay + performance bonuses
• Paid holidays & PTO
• Flexible scheduling with rotating weekday off
• Health, dental & vision insurance
• 401(k) retirement plan
• Paid training & advancement opportunities
• Employee discounts
• Supportive, team-oriented workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed