Service Administrator

$45,760 - $47,840/Yr

Glendora Employment Agency - Covina, CA

Full-time - Entry Level

Covina, CA

Administrative and Support Services

About the position

The Customer Service Administrator role at Glendora Employment Agency, Inc. involves providing administrative support to a roofing contractor. The position focuses on managing customer inquiries, processing work orders, and ensuring customer satisfaction through effective communication and problem resolution. This full-time position requires strong organizational skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Answer and assist with incoming customer calls and inquiries.
• Create and manage work orders, project documentation, and track progress.
• Process jobs from initiation to completion.
• Handle billing and invoicing efficiently.
• Resolve customer issues with a focus on timely resolution.
• Work collaboratively across departments for smooth workflow.
• Process employee timesheets and assist with payroll-related tasks.
• Prepare proposals for customers and clients.
• Conduct follow-up calls to ensure customer satisfaction.
• Perform additional administrative tasks as needed.
• Other duties as assigned.

Requirements

• 2+ years of office/administrative experience required.
• Prior experience within the construction industry highly preferred.
• Must be proficient in Microsoft Excel, Outlook, Word, and Adobe.
• Excellent communication and problem-solving skills.
• Strong attention to detail, with the ability to multitask and handle a high volume of work.
• Reliable and able to work overtime, including weekends, if needed.
• Must be highly organized and have strong attention to detail.

Nice-to-haves

• Experience in customer service for 2 years (Preferred)
• Knowledge of Spanish (Preferred)

Benefits

• Dental insurance
• Health insurance
• Vision insurance