Senior Technical Support Engineer

Sigma Computing is seeking a Technical Support Engineer to join their team. The ideal candidate will have at least 5 years of experience supporting enterprise products for data analytics, strong SQL proficiency, and excellent communication skills. As a Technical Support Engineer, you will work with customers and the pre-sales team to diagnose and resolve complex technical issues, collaborate with cross-functional groups, and develop best practices and tools for issue resolution. Highly desirable skills include experience supporting a cloud service in production and knowledge of Snowflake, Redshift, and BigQuery. Sigma Computing is an equal opportunity employer with a hybrid work environment in both their San Francisco and New York City offices.

• Work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
• Develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.

• 5+ years of industry experience supporting enterprise products for data analytics.
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
• SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
• SQL query performance troubleshooting and plan generation understanding.
• Proficient in data modeling concepts.
• Ability to properly chart data into logical visualizations.
• A proven track record of building trust with customers and bringing issues to resolution quickly.
• Excellent verbal and written communication skills.
• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc).
• Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution.
• Desire to be a great teammate and have fun at work.
• Supporting a cloud service in production.
• Experience working with Snowflake, Redshift, BigQuery.
• Knowledge of GCP, AWS.
• Startup experience.