Senior Technical Security Analyst

RBC

1d • Onsite

About The Position

As part of the Identity & Access Management team within the broader Global Security (GS), a Senior Technical Security Analyst acts as the first point of contact for provisioning end user access to various systems. Working collaboratively with teammates and other technical support teams, the Senior Technical Security Analyst will be required to adhere to SLAs, troubleshoot technical issues, review and analyze queues for trends and recurring issues, handle interaction resolution and escalations with a high level of customer support focus, and have efficient IT documentation skills.

Requirements

• ~3 years of experience working in IT support and/or Service Desk support role
• Bachelor’s degree in computer sciences and/or IT related disciplines
• Certifications in information security preferred.
• ITIL v3: Foundations, Operational Support & Analysis
• Strong technical writing aptitude, written and verbal communications skills
• Strong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high pressure environment
• Knowledge in Identity & Access Management controls and policies
• Skilled in collaboration, troubleshooting and gap analysis

Responsibilities

• Support end users by processing requests submitted through our ticketing platform and follow documented procedures, ensuring timely execution and closure of access requests
• Investigate urgent issues and escalate requests accordingly ensuring a valid business reason is provided
• Identify trends and assess gaps in provisioning and incident queues to reduce repetitive negative occurrences and implement opportunities to streamline existing processes to consistently drive operational efficiencies
• Participate in meetings with support partners for changes to process and procedures and manage the knowledge base accordingly.
• Work in a diverse environment leveraging other team members’ experience and knowledge

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior