Senior Technical Project Manager

UnitedHealth Group•Eden Prairie, MN

5d•$91,700 - $163,700•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Portfolio Analyst provides operational rigor for managing the delivery portfolio, improving forecasting accuracy, and enabling business execution through clear demand, capacity, and investment insights. The role partners with Product, Portfolio, Workforce Management, and Finance to maintain high-quality data, surface delivery risks, and ensure staffing and budgets align to priorities. As AI strategies advance, you will help build AI tools and skills that transform how the organization works, by embedding AI into day-to-day workflows through team and personal digital agents to drive measurable operational efficiencies and improved business performance. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

Bachelor’s degree
5+ years of experience in presenting and communicating with internal and external stakeholders
5+ years of experience in financial and workforce planning/management
5+ years of experience automating recurring operational reporting using low-code/no-code tools or scripts (e.g., scheduled extracts, workflow automation, and repeatable data quality checks)
5+ years of Advanced Excel proficiency for large data sets (organizing, troubleshooting, and analysis)
3+ years of experience with time reporting and labor chargeback concepts (e.g., PPM Optics/PPMO), including compliance monitoring and month-end execution needs

Nice To Haves

Strong organizational and planning skills
Navigate ambiguity and drive alignment across stakeholders
Maintain staffing-to-capability alignment across teams
Operate effectively in a highly matrixed environment
PowerPoint proficiency to translate findings into executive-ready materials
Use AI chat tools daily to accelerate analysis and drafting, with strong judgment on verification, privacy, and secure data handling
Evaluate AI approaches/tools, define success metrics, validate outputs, and document risks and controls
Prior experience delivering digital solutions and products for internal and external customers
Experience with time reporting compliance dashboards and leader-facing compliance communications
Experience with Aha! and agile delivery tools (CA Rally/Jira)
Experience in workforce planning, finance, or product development
Knowledge of software and infrastructure engineering (on-prem and cloud)
Knowledge of consumer digital experience concepts and technology
Business case development and prioritization methods
Hands-on experience building or supporting AI agents and workflow automation (e.g., copilots/agents, RPA, API-enabled automations)
Familiarity with LLM concepts (e.g., prompt engineering, retrieval-augmented generation, and agent orchestration) and responsible enterprise use
Experience integrating AI into reporting/analytics workflows (e.g., Excel/Power BI, databases, portfolio tools)

Responsibilities

Analyze and report departmental demand/capacity forecasts and portfolio performance, leveraging AI-enabled analytics where appropriate
Maintain high-quality data for resource-to-capability alignment and capacity vs. demand reporting within funding allocations
Maintain estimation standards to quantify demand against capacity by department and capability
Lead annual planning processes, ensuring consistent documentation, estimates, and timelines
Maintain accurate funding allocations and financial tracking structures across strategies, initiatives, and teams
Partner with Portfolio Managers to document priority decisions and business/technology alignment
Maintain investment accountability structures within delivery tools
Facilitate monthly portfolio reviews to drive transparency and roadmap alignment
Maintain and communicate a realistic forecast of portfolio outcomes, risks, and readiness across strategies and initiatives
Provide fact-based recommendations for portfolio and team rebalancing based on staffing capacity and demand
Manage multiple initiatives simultaneously
Own PPMO (PPM Optics) operations, including time compliance and standard activities governance, tool stewardship (access/setup, dashboards), exception triage/outreach, and month-end readiness
Enable billing capabilities for operations and maintenance, including labor allocation mechanics and required operational reporting
Build and maintain automated operational reporting and notifications (e.g., scheduled compliance extracts and leader-ready summaries) to reduce manual follow-up and improve timeliness
Build and scale AI chat/agent solutions, leveraging available enterprise agents (e.g., support-site agents) where appropriate, to streamline portfolio and financial operations, reduce cycle time, and improve data quality
Design and iterate team and personal digital agents to support forecasting, reporting, and portfolio review preparation, using human-in-the-loop review and measurable outcomes
Research emerging AI capabilities and translate strategy into a prioritized roadmap of operational use cases aligned to value, governance, and compliance
Develop reusable AI assets (prompt libraries, agent playbooks, and guardrails) and enable adoption to improve analyst productivity and portfolio insights
Operate effectively with ambiguity and minimal supervision
Facilitate collaboration sessions to achieve outcomes
Apply strong organizational skills and operational planning
Identify and resolve process gaps
Delegate to appropriate owners and ensure accountability
Provide regular leadership updates (e.g., supply/demand health)
Coordinate alignment sessions with customers and partners to maintain data quality and close issues
Communicate effectively (written and verbal)
Other projects as requested by leadership
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement