Senior Systems Analyst - Epic Cache
St. Luke's University Health Network•Allentown, PA
•Onsite
About The Position
The Senior Systems Analyst - EPIC Cache is one of the Information Technology department’s primary support analysts responsible for the general operations of the EPIC Iris/Cache’ database platform for St. Lukes University Health Network. Responsibilities include incident management break/fix through general operations, such as performance monitoring, reporting, and tuning, cyber security protection/compliance and disaster recovery/business continuance as well as any/all remediations, associated support, upgrades, and development work.
Requirements
- 5-8 years of experience in a hospital healthcare environment.
- 8-15 years analyst support of the EPIC Iris/Cache Database.
- High School Diploma/GED required.
Nice To Haves
- Associate and/or bachelor's degree in computer science, information systems, electrical engineering, telecommunications healthcare, or other related discipline preferred.
- Business School, Military or Technical institute Vocational Training preferred.
Responsibilities
- Provides Tier-2 operational oversight of the EPIC Iris/Cache’ platform, documents, advises and reports on performance to support high quality operational performance results
- Completes work assignments efficiently, keeping administrative maintenance records according to IT department standard practices for operational support services, projects, and demand initiatives
- Oversees capacity planning exercises and coordinates updates as it pertains to respective installation, configuration and security protection work for all associated EPIC Cache’ systems and subsystems
- Consults/advises IT leadership, business sponsors, stake holders, vendor partners and infrastructure engineering teams on associated database maintenance programs, operational issues, and solution management.
- Interprets, guides, and advises on performance reports, trends and problems, recommendations for remediation and optimization actions
- Evaluates proposed upgrades and impact with new application, platform systems and subsystems, documents, presents and reviews options with associated leadership decisions
- Monitors, utilizes SYSTEM PULSE Key performance indicators and dashboards for monitoring, studies analytics, designs, documents, plans, and executes performance improvement programs
- Collaborates, coordinates with other EPIC team members on project goals and deadlines providing expert level planning for implementations and operational support of EPIC Iris/Cache/RHEL platform systems and subsystems
- Produces high quality results utilizing respective and associated utilities and programs to automate system maintenance processes
- Creates, leads, and participates in workshops and stewardship training programs for IT staff members with shared service responsibilities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
