Senior Specialist, Scheduling – Attractions Operations (Temporary Assignment)

Universal Orlando•Orlando, FL

About The Position

This role is a temporary assignment responsible for assisting the Scheduling Manager in assigning and providing direction to Scheduling Specialists. The Senior Specialist will help ensure schedules are completed accurately and efficiently by providing leadership within the workstation.

Requirements

High school degree or GED is required.
1-3 Years: Scheduling experience is required; or equivalent combination of education and experience.

Responsibilities

Provides direction to the Scheduling Specialists and oversees the daily operation.
Assists in the training and development of new Scheduling Specialists.
Completes a weekly schedule for assigned areas using scheduling database.
Balances business need and team member availability to provide schedules that minimize overtime and report pay.
Adjusts schedules per Policy/Procedure as needed based on attendance levels, special events, call-ins, and other factors.
Works with departmental management to ensure team members are utilized in the proper roles, may provide recommendations of additional training to increase skill base.
Tracks team member attendance utilizing Attendance Trac (attendance database), relays information from the system to departmental management.
Ensures that established Policies and Practices relating to scheduling and time cards are being followed, escalates issues as necessary.
Assists with the daily maintenance/weekly review of team member time sheets.
Files and maintains physical copies of department reports (i.e. daily variances, weekly timesheets and weekly schedules).
Retrieves records as needed.
Responds to questions posed by management and team members relating to scheduling and specific pay practices/policies.
Investigates and completes payroll adjustments received from Management to assure accuracy and need.
Submits the adjustment for Departmental approval.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.