Senior Specialist, Patient Access
About The Position
The Patient Access Senior Specialist plays a critical role in ensuring a seamless and positive patient experience by accurately managing patient registration and access processes within the healthcare revenue cycle. Ensures data integrity, regulatory compliance, and a positive patient experience while directly influencing revenue cycle KPIs such as registration accuracy, point-of-service collections, and first-pass claim rates. Serves as the first point of contact for patients onsite in healthcare facilities and are essential in supporting clinical and financial operations for financial health through accurate data entry, auditing, and communication. Strong attention to detail, compassion, and adherence to policies are essential for success in this role. Leads training efforts, and mentors other associates to ensure consistency and excellence. Conducts audits, troubleshoots system issues, and handles escalated patient concerns with professionalism and empathy. The Senior Specialist collaborates with leadership to implement process improvements and uphold compliance standards, serving as a subject matter resource. Performs additional duties as assigned, including answering phones, supporting other facilities, and completing administrative tasks. Supports other employees, departments, and facilities as needed.
Requirements
- Strong attention to detail
- Compassion
- Adherence to policies
Responsibilities
- Ensures data integrity, regulatory compliance, and a positive patient experience.
- Influences revenue cycle KPIs such as registration accuracy, point-of-service collections, and first-pass claim rates.
- Serves as the first point of contact for patients onsite in healthcare facilities.
- Supports clinical and financial operations for financial health through accurate data entry, auditing, and communication.
- Leads training efforts and mentors other associates.
- Conducts audits, troubleshoots system issues, and handles escalated patient concerns.
- Collaborates with leadership to implement process improvements and uphold compliance standards.
- Performs additional duties as assigned, including answering phones, supporting other facilities, and completing administrative tasks.
- Supports other employees, departments, and facilities as needed.
Benefits
- Healthcare
- Time off
- Retirement programs
- Well-being programs
- Professional certification relevant to their field
- Tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
