Senior Specialist, Employee Communications, Field Operations

Comcast•Philadelphia, PA

3d•$78,928 - $118,392

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Delivers timely, relevant, and actionable communications that equip frontline technical teams with the information they need to service the network and support our customers. Supports operationalizing new network and consumer technologies by translating business priorities into clear, field-ready guidance that enables consistent execution and a high-quality customer experience. The role partners with leaders and cross-functional teams to support communication strategies that drive understanding and adoption, ensuring frontline teams receive the right information at the right time while improving how operational information is delivered through data and field feedback.

Requirements

Skills Communication
Employee Communications
Strategic Communication Planning
Bachelor's Degree
5-7 Years

Responsibilities

Executes communication strategies that deliver clear, timely and actionable information to frontline technical teams
Translates business priorities, operational updates and network initiatives into field-ready communications for technicians and supervisors
Partners with leaders and stakeholders to support the development and refinement of communication approaches that drive understanding and adoption
Develops and delivers structured communication tools (e.g., huddles, recurring updates) that focus on what matters most to frontline teams
Supports the management of integrated communication plans and editorial calendars to coordinate messaging and reinforce key priorities
Writes, edits and prepares communications for distribution, ensuring clarity, accuracy and ease of use in the field
Owns and maintains knowledge articles in online repositories to reflect current processes, tools and technologies, ensuring content is accurate, up to date and easy to use in the field
Monitors feedback and performance metrics to assess how communications are received and understood by frontline teams
Uses data and field feedback to suggest improvements to communication content and delivery
Collaborates with cross-functional partners to ensure alignment and consistency of messaging that impacts frontline operations
Exercises independent judgment in managing priorities and delivering accurate, relevant communication content through data and field feedback.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.