Senior Software Technical Program Driver - Compute Software Technologies

NVIDIA•Santa Clara, CA

About The Position

We are seeking a skilled, motivated Senior Software Technical Program Driver to lead our efforts in crafting innovative compute software solutions for key sectors. Our work has made major impact in various fields, and is used across leading enterprise customers, academic institutions, start-ups, and industry. We need passionate, hard-working, and creative people to help us reach our engineering goals! What you will be doing: Collaborating closely with Software Development Managers, Engineers, Product Marketing, Customer Program Management, Quality Assurance, and other logistics personnel to establish and implement streamlined processes for the development of advanced Compute software solutions for cloud service providers and OEM customers. Working closely with Customers and Customer Program Managers on software issues, including technical feedback from OEMs, CSPs, and partners. Additionally, you will be responsible for the continuous improvement and maintenance of all processes related to enterprise support. Scheduling and leading status meetings, proactively addressing challenges, addressing customer concerns, and serving as the central point of contact for building and upholding release schedules and the prioritized release plan of record. Partnering with multi-functional teams throughout the company to strategically plan and drive software objectives for the team. In this role, you will collect requirements, help define priorities, drive planning and scheduling for all phases of the software development lifecycle. Developing and maintaining schedules, proactively identifying risks and formulating risk management strategies for multiple parallel work streams. Taking the lead in enhancing existing product development and software release processes, while collaborating with engineering management to optimize the development workflow for maximum engineering efficiency. You will have the opportunity to partner with diverse technical groups, spanning all organizational levels. Internally translating customer requirements into actionable achievements and tasks, ensuring customers are continually informed about issue statuses. Collaborating with various internal teams and third-party partners across different time zones, as necessary, to resolve customer issues and oversee customer releases.

Requirements

Bachelor of Science in Electrical Engineering or Computer Science or equivalent experience.
12+ years proven experience in a similar or related role.
5+ years of experience in driving down Software / Hardware customer escalations.
Hands on experience with software development for hardware platforms.
Proficiency in Agile software development methodologies
Demonstrated success in delivering complex products to customers
Ability to work independently and actively with minimal guidance.
Proven experience to creatively resolve technical and resource issues.
Ability to think strategically and tactically and to build consensus to ensure program success
Comprehensive understanding of software engineering principles, including experience with widely-adopted configuration management tools and productivity-enhancing tools and automation processes.
Exceptional attention to detail and a demonstrated capacity for multitasking, in a dynamic environment with shifting priorities and changing requirements.
Strong communication and technical presentation skills.

Nice To Haves

Expertise with Agile SW Development tools.
Solid understanding of operating systems, datacenter servers, graphics principles and standards.
Experience developing/managing software application, system software/ firmware stack programs is a plus
Previous experience coordinating activities between driving activities across HW, Firmware and Software applications is a plus.
MBA/PMP Certification/training is a plus.

Responsibilities

Collaborating closely with Software Development Managers, Engineers, Product Marketing, Customer Program Management, Quality Assurance, and other logistics personnel to establish and implement streamlined processes for the development of advanced Compute software solutions for cloud service providers and OEM customers.
Working closely with Customers and Customer Program Managers on software issues, including technical feedback from OEMs, CSPs, and partners.
Responsible for the continuous improvement and maintenance of all processes related to enterprise support.
Scheduling and leading status meetings, proactively addressing challenges, addressing customer concerns, and serving as the central point of contact for building and upholding release schedules and the prioritized release plan of record.
Partnering with multi-functional teams throughout the company to strategically plan and drive software objectives for the team.
Collect requirements, help define priorities, drive planning and scheduling for all phases of the software development lifecycle.
Developing and maintaining schedules, proactively identifying risks and formulating risk management strategies for multiple parallel work streams.
Taking the lead in enhancing existing product development and software release processes, while collaborating with engineering management to optimize the development workflow for maximum engineering efficiency.
Partner with diverse technical groups, spanning all organizational levels.
Internally translating customer requirements into actionable achievements and tasks, ensuring customers are continually informed about issue statuses.
Collaborating with various internal teams and third-party partners across different time zones, as necessary, to resolve customer issues and oversee customer releases.