About the position
The Senior Site Manager is a pinnacle leadership position within the Freight Services Division. In this role, you'll lead a team of employees operating in a 24x7 environment to accomplish all goals and objectives for the assigned customer location. Additionally, you'll manage major and complex assignments with long-term business implications as they relate to locomotive service contracts, manage complex technical issues, and contribute to the overall customer account strategy. As the Senior On Site Leader at a critical customer location, your leadership will largely determine the success of the team as a whole. You will make a major impact by building, growing, and leading a team of Wabtec technical and material experts towards providing world class service to our customer will be the main focal points or your efforts.
Responsibilities
- Complete site management and oversight at a Wabtec Freight Services field location
- Hire, coach, train, and mentor site technical and materials team to promote internal development, capabilities, and cohesion
- Develop and implement a strategic business plan to respond to customer goals, for the full array of Wabtec's services and products
- Develop site strategies and drive the successful delivery of all the work at the locations supported utilizing Six Sigma Methodology and processes
- Drive Six Sigma quality strategy and integrate Wabtec into the locomotive customer service site - driving success for both customer initiatives
- Cultivate the customer relationships to enhance customer metrics
- Identify opportunities at the sites to meet / exceed operational goals and initiatives
- Be responsible for orders, sales, product delivery, collections, functional budgets, contract administration, and overall customer satisfaction for all sites
- Provide overall leadership in all areas of account activity with emphasis on identifying and developing account growth opportunities
- Be responsible for the execution of the project in terms of main contractual obligations including timely delivery, quality, compliance with contract scope, and expected profitability of the project itself
- All other tasks, projects, and objectives as required
Requirements
- Strong leadership presence, ability, and preferably prior experience
- Undergraduate degree (preferably in a technical discipline) from an accredited university/college OR an associate degree in a technical discipline + 2 years of relevant professional work experience in lieu of the undergraduate degree OR high school graduate/GED + 4 years relevant professional work experience in lieu of the undergraduate degree
- An additional 5+ years shop operations or engineering experience
- Wabtec Level 2 Certification highly preferred (Level 1 required)
- Experience, willingness, and ability to work in shop environment and to work various shifts on various days as required, including having a flexible work schedule to perform auditing and training on various shifts
- Ability and willingness to travel as required for training, auditing, and supplier visits
- Strong proficiency in MS office applications
- Ability to gather, comprehend, and analyze large sets of data and present findings and conclusions based on the analysis
- Strong verbal and written communication skills
- Strong customer service and problem-solving abilities
- Demonstrated interpersonal, leadership, and influencing skills
- Demonstrated ability to leadership experience (both front line leadership of others and coordination projects)
- Demonstrated successful leadership experience in a fast-paced environment
- The ability to maintain reliable and predictable attendance
- A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal
Benefits
- Health insurance
- Welfare benefits
- Retirement benefits
- Annual bonus eligibility
