Senior Site Account Manager, Scheduling and Cell Logistics

$127,000 - $159,000/Yr

Bristol-Myers Squibb - Summit, NJ

Full-time - Senior

Remote - Summit, NJ

Chemical Manufacturing

About the position

The Senior Site Account Manager, Scheduling and Cell Logistics (SCLT) at Bristol Myers Squibb is responsible for leading a team that supports the scheduling and monitoring of patient treatment schedules for the manufacturing of commercial autologous cellular immunotherapy products. This role involves building strong relationships with treatment centers, ensuring exceptional customer service, and delivering on the Scheduling and Cell Logistics strategy. The position requires a blend of leadership, operational management, and strategic planning to enhance the efficiency and effectiveness of the team and processes.

Responsibilities

• Manage a team of individual contributing managers who support SCLT's Site Account Specialists managing 100+ treatment sites while maintaining a positive, inclusive, and professional team atmosphere.
• Lead team meetings and team building events.
• Manage given resources and identify resource needs to meet team goals and SCLT's global strategy.
• Hire and develop direct reports.
• Ensure all team members are well trained, meet KPIs and metrics, and deliver a positive end-to-end customer experience to our internal and external customers.
• Act as secondary escalation point for Site Account Specialists, treatment sites, and commercial partners.
• Communicate issues related to supply, manufacturing, and business continuity and their resolutions to SCLT management and key internal and external stakeholders.
• Develop and oversee plans of action for issues impacting a significant number of treatment sites.
• Analyze trends and develop action plans based on feedback from treatment sites and internal partners, operational metrics, and KPIs.
• Develop and implement processes and drive continuous improvement.
• Establish and maintain a trusted relationship with BMS commercial matrix team, regional internal partners, and treatment sites.
• Lead, manage, and act as subject matter expert on global projects and cross-functional initiatives.
• Mentor at least one working group.
• Develop and gather endorsement for business cases for transformational projects.
• Comply with applicable SOPs, work practices, and other documentation.
• Understand and champion global strategy and role of SCLT.
• Provide input into goals and plans to deliver on SCLT's global strategy.
• Set and manage team goals aligned with SCLT's global strategy.
• Accountable for individual and team performance.

Requirements

• Bachelor's degree or equivalent work experience.
• 7 years of work experience in scheduling, planning, operations, customer service, logistics, supply chain.
• Experience working in a regulated environment (cGMP/FDA) is required.
• 2 years managing direct reports.
• Must have strong proficiency in Office 365 software, especially Outlook, Excel, PowerPoint, and Word.

Nice-to-haves

• Experience in the healthcare or pharmaceutical industry.
• Knowledge of cell therapy processes and logistics.
• Strong analytical and problem-solving skills.

Benefits

• Medical, pharmacy, dental and vision care.
• Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
• Financial well-being resources and a 401(K).
• Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.
• Work-life programs including paid national holidays and optional holidays, Global Shutdown Days, up to 120 hours of paid vacation, up to two paid days to volunteer, sick time off, and summer hours flexibility.
• Parental, caregiver, bereavement, and military leave.
• Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
• Tuition reimbursement and a recognition program.