Senior ServiceNow System Administrator
Sofi - Frisco, TX
posted about 1 month ago
About the position
As a Senior ServiceNow System Administrator, you will play a crucial role in administering, configuring, and maintaining the ServiceNow platform to ensure its optimal performance, security, and reliability. You will manage system upgrades, patches, and configurations to align with company standards and industry best practices. Your responsibilities will include conducting regular maintenance, managing user accounts, and monitoring system performance to drive continuous improvement. You will also design and implement custom workflows, business rules, and UI policies to address organizational needs and drive operational efficiency. Additionally, you will integrate ServiceNow with third-party systems using REST APIs and collaborate with teams to ensure effective integrations that meet business requirements. Your role will involve working closely with business and IT teams to gather requirements and implement tailored ServiceNow solutions, providing training and technical support to users and stakeholders, and generating actionable reports and dashboards to drive data-driven decisions. You will also be responsible for developing and maintaining comprehensive documentation, adhering to IT governance, regulatory standards, and best practices.
Responsibilities
- Administer, configure, and maintain the ServiceNow platform to ensure optimal performance, security, and reliability.
- Manage system upgrades, patches, and configurations to align with company standards and industry best practices.
- Conduct regular maintenance, manage user accounts, and monitor system performance to drive continuous improvement.
- Design and implement custom workflows, business rules, and UI policies to address organizational needs and drive operational efficiency.
- Leverage ServiceNow tools, such as Flow Designer, to automate processes and streamline operations.
- Develop and maintain Record Producers, Service Catalog items, and custom applications to enhance service delivery.
- Integrate ServiceNow with third-party systems using REST APIs and other integration tools, ensuring seamless data exchange and improving overall operational efficiency.
- Collaborate with teams to ensure integrations are effective and meet business requirements.
- Work closely with business and IT teams to gather requirements and implement tailored ServiceNow solutions that foster innovation and drive organizational growth.
- Provide training and technical support to users and stakeholders, empowering them to adopt and effectively use the platform.
- Collaborate with vendors and external partners on system upgrades, integrations, and new implementations, promoting continuous improvement.
- Monitor system health, usage, and performance to ensure the platform operates at its best.
- Generate actionable reports and dashboards that offer insights on platform usage, compliance, and service efficiency, driving data-driven decisions.
- Develop and maintain comprehensive documentation, including technical specifications, workflows, and user guides, ensuring clarity and knowledge sharing.
- Adhere to IT governance, regulatory standards, and best practices, contributing to a culture of compliance and continuous growth.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of hands-on experience as a ServiceNow System Administrator or in a similar role.
- Proficiency in ServiceNow ITSM modules and platform capabilities.
- Strong expertise in JavaScript, HTML, CSS, and REST APIs for customizing workflows and integrations.
- Familiarity with Flow Designer, client scripts, and server-side scripting.
Nice-to-haves
- Experience with Performance Analytics, Virtual Agent, or Predictive Intelligence modules.
- Knowledge of additional ServiceNow modules, such as Customer Service Management (CSM) or Field Service Management (FSM).
- Familiarity with cloud platforms and mobile device management.
Benefits
- Base pay range: $83,200.00 - $156,000.00
- Eligible for a bonus
- Comprehensive and competitive benefits package
