Senior ServiceNow System Administrator
Sofi - Jacksonville, FL
posted about 1 month ago
About the position
As a Senior ServiceNow System Administrator, you will be responsible for administering, configuring, and maintaining the ServiceNow platform to ensure its optimal performance, security, and reliability. This includes managing system upgrades, patches, and configurations to align with company standards and industry best practices. You will conduct regular maintenance, manage user accounts, and monitor system performance to drive continuous improvement. Additionally, you will design and implement custom workflows, business rules, and UI policies to address organizational needs and drive operational efficiency. You will leverage ServiceNow tools, such as Flow Designer, to automate processes and streamline operations, and develop and maintain Record Producers, Service Catalog items, and custom applications to enhance service delivery. Integration with third-party systems using REST APIs and other integration tools will also be part of your responsibilities, ensuring seamless data exchange and improving overall operational efficiency. You will work closely with business and IT teams to gather requirements and implement tailored ServiceNow solutions that foster innovation and drive organizational growth. Furthermore, you will monitor system health, usage, and performance, generating actionable reports and dashboards that offer insights on platform usage, compliance, and service efficiency. Documentation and adherence to IT governance, regulatory standards, and best practices will be essential to contribute to a culture of compliance and continuous growth.
Responsibilities
- Administer, configure, and maintain the ServiceNow platform.
- Manage system upgrades, patches, and configurations.
- Conduct regular maintenance and manage user accounts.
- Design and implement custom workflows, business rules, and UI policies.
- Leverage ServiceNow tools to automate processes and streamline operations.
- Develop and maintain Record Producers, Service Catalog items, and custom applications.
- Integrate ServiceNow with third-party systems using REST APIs.
- Collaborate with teams to ensure effective integrations.
- Provide training and technical support to users and stakeholders.
- Monitor system health, usage, and performance.
- Generate actionable reports and dashboards.
- Develop and maintain comprehensive documentation.
- Adhere to IT governance, regulatory standards, and best practices.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of hands-on experience as a ServiceNow System Administrator or in a similar role.
- Proficiency in ServiceNow ITSM modules and platform capabilities.
- Strong expertise in JavaScript, HTML, CSS, and REST APIs.
- Familiarity with Flow Designer, client scripts, and server-side scripting.
Nice-to-haves
- Experience with Performance Analytics, Virtual Agent, or Predictive Intelligence modules.
- Knowledge of additional ServiceNow modules, such as Customer Service Management (CSM) or Field Service Management (FSM).
- Familiarity with cloud platforms and mobile device management.
Benefits
- Base pay range: $83,200.00 - $156,000.00
- Eligible for a bonus
- Comprehensive and competitive benefits package
