CGI Group - Washington, MA

posted 29 days ago

- Mid Level
Washington, MA
Professional, Scientific, and Technical Services

About the position

CGI Federal is currently looking for a Service Desk Analyst with active Top-Secret clearance to support a large project for a federal government client. The Service Desk Analyst will provide IT support via phone, email, and chat, our team is comprised of dynamic, passionate people with a focus customer service while providing IT support to diagnose, troubleshoot and resolve IT issues on 1st contact. This position will be based in Washington, DC area.

Responsibilities

  • Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions including customer service requests.
  • Troubleshoot technical issues related to hardware, software, network connectivity, and other IT systems.
  • Monitor and respond to operating and error messages.
  • May enter commands at a computer terminal and set controls on computer and peripheral devices.
  • Document technical issues and resolutions in a ticketing system and escalate issues to appropriate teams as necessary.

Requirements

  • Strong knowledge of common hardware and software applications used in an enterprise environment.
  • Strong customer service and interpersonal skills.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both verbal and written.
  • Minimum of 5-8 years' experience as a Service Desk Analyst.
  • Active Top Secret clearance.

Nice-to-haves

  • Experience with Vue.js, ASP.NET (C#), Nodejs, React, JavaScript, HTML, CSS, PostgreSQL, Liquibase, Elasticsearch, and Git.

Benefits

  • Competitive compensation
  • Comprehensive insurance options
  • Matching contributions through the 401(k) plan and the share purchase plan
  • Paid time off for vacation, holidays, and sick time
  • Paid parental leave
  • Learning opportunities and tuition assistance
  • Wellness and Well-being programs
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