Senior Service Contract Specialist

Danaher•Brea, CA

12d•Onsite

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Senior Service Contract Specialist for Beckman Coulter Diagnostics is responsible the administration of service agreements along with time and material billings. This position is part of the Client Services Department and is located in Brea, CA and will be Onsite . In Service Agreements, our vision is Dynamic Service for Customer Excellence. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. In this role, you will have the opportunity to: Support field operation partners to manage the day-to-day service requests, preventive maintenance and installations; Engage directly with external and internal customers over the telephone or via email Secure timely service agreement renewals for diagnostics instrument installed base in the US; Resolve disputes/discrepancies and/or handle customer complaints with regards to contracts Uses in-depth knowledge of customer contracts and products to take actions and achieve contract compliance; Maintains contract records and invoice customer contracts

Requirements

High school diploma or GED
1-2 years experience in Customer Service (email & phone inquiries with customers)
Experience with Microsoft Office (Outlook, Excel, Word)

Nice To Haves

Associate or Bachelor’s degree
Working with Oracle and/or ServiceMax
Working with Field Service Organizations

Responsibilities

Support field operation partners to manage the day-to-day service requests, preventive maintenance and installations
Engage directly with external and internal customers over the telephone or via email
Secure timely service agreement renewals for diagnostics instrument installed base in the US
Resolve disputes/discrepancies and/or handle customer complaints with regards to contracts
Uses in-depth knowledge of customer contracts and products to take actions and achieve contract compliance
Maintains contract records and invoice customer contracts