Senior SCADA Support Engineer (MICS)

NTT DATA ServicesGray Court, SC
Onsite

About The Position

We are currently seeking a Senior SCADA Support Engineer (MICS) to join our team in Gray Court, SC. This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams. The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders.

Requirements

  • 5+ years of experience in SCADA systems (MICS preferred).
  • 3+ years of experience with MS SQL databases.
  • 3+ years of experience in SCADA rollout and configuration.
  • 5+ years of experience in Incident, Change, and Problem Management (ITIL-aligned).
  • 7+ years of experience in L1/L2 production support environments.
  • 5+ years of experience working with globally distributed teams.

Responsibilities

  • Provide L2 support for MICS SCADA incidents, service requests, and operational issues.
  • Act as SPOC for Incident, Change, and Problem Management processes.
  • Perform root cause analysis, troubleshooting, and issue resolution.
  • Lead coordination across business users, global IT teams, rollout teams & development teams.
  • Support SCADA rollout, configuration, validation, debugging, and stabilization activities.
  • Gather, analyze, and document requirements for enhancements and change requests.
  • Participate in and support test management, including defect tracking and validation.
  • Drive execution of small orders and work packages within larger initiatives.
  • Maintain documentation for risks, defects, and continuous improvement opportunities.
  • Track and report license usage and system lifecycle information where applicable.
  • Provide on-demand support (including occasional weekends) as required.
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