Senior SCADA Support Engineer (MICS)

NTT DATA Services•Gray Court, SC

19d•Onsite

About The Position

We are currently seeking a Senior SCADA Support Engineer (MICS) to join our team in Gray Court, SC. This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams. The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders.

Requirements

5+ years of experience in SCADA systems (MICS preferred).
3+ years of experience with MS SQL databases.
3+ years of experience in SCADA rollout and configuration.
5+ years of experience in Incident, Change, and Problem Management (ITIL-aligned).
7+ years of experience in L1/L2 production support environments.
5+ years of experience working with globally distributed teams.

Responsibilities

Provide L2 support for MICS SCADA incidents, service requests, and operational issues.
Act as SPOC for Incident, Change, and Problem Management processes.
Perform root cause analysis, troubleshooting, and issue resolution.
Lead coordination across business users, global IT teams, rollout teams & development teams.
Support SCADA rollout, configuration, validation, debugging, and stabilization activities.
Gather, analyze, and document requirements for enhancements and change requests.
Participate in and support test management, including defect tracking and validation.
Drive execution of small orders and work packages within larger initiatives.
Maintain documentation for risks, defects, and continuous improvement opportunities.
Track and report license usage and system lifecycle information where applicable.
Provide on-demand support (including occasional weekends) as required.