Senior Sales Associate -Guest Experience Specialist

About the position

The primary function of a Senior Retail Guest Experience Specialist is to represent themselves, Bob's Discount Furniture and its products according to the Bob's Way while guiding Customers through a service centric experience. At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states.

Responsibilities

• Actively enrolled and successfully participating in Bob's Blueprint
• Successfully completed Bob's learning modules on Building Safety
• Open and close Bob's buildings according to Bob's Policy and Company expectations
• Exhibit an enthusiastic Showroom presence and conduct oneself according to Sales Floor Guidelines expectations
• Practice 'Management Involvement' consistently to assist in practicing a service centric sales experience and provide warranty: Bob's Goof Proof and ancillary service to meet Customer demands
• Maximize average ticket through engagement and utilization of financial services and tools such as tablets, according to the Bob's Way
• Actively drive sales by leveraging the learning opportunity through Bob's Huddles and Drills
• Passionately pursue Bob's Focus Five initiative to meet Customer needs and Company expectations
• Practice Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations
• Practice Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service centric experience
• Engage in ongoing E-Learning and other training modules provided by Bob's to continue to educate and enhance product knowledge
• Actively build the Bob's Brand by asking Bob's Customers to rate our service
• Engage and complete the sales process and Customer centric service by ensuring that all required processes are completed accurately and timely
• Work to ensure that Bob's Showroom is Customer centric ready at all times
• Know the competition in an effort to serve Bob's Customer with no phony gimmicks, honesty and integrity
• Arrive at work on scheduled days, on time and ready to greet Bob's Customers according to business needs

Requirements

• Ability to drive sales with enthusiasm and according to the Bob's Way
• Ability to handle concerns in a positive environment
• Ability to build relationships
• Proven analytical and problem solving skills
• Ability to work within a Team
• Ability to lead a Team
• Ability to present product in a retail environment
• Excellent listening skills
• Proven ability to achieve goals

Nice-to-haves

• Customer Service experience
• Commission Sales experience

Benefits

• Nationally provided Medical, Dental and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday
• 401(k) Profit Sharing Plan with a Generous Company match
• Pet Insurance
• Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance
• Financial Planning, Voluntary Legal Benefits and Wellness Plans
• Generous Employee Discount starting on your 1st day
• Additional Employee Discounts through the 'Hays Perks discount program'