About the position
Lili is a financial platform built specifically for businesses, revolutionizing the way entrepreneurs manage their business finances. By consolidating complex tools and processes into a seamless, user-friendly experience, Lili empowers businesses to take control of their financial data and unlock growth opportunities. Working at Lili means being part of a team dedicated to making a real difference, alongside exceptional people who excel at what they do. Lili is seeking a Senior Risk/Fraud Operations to join our team. As a core member of the organization's Risk/Fraud Operations team, you will have a unique opportunity to learn and apply your previous experience, design and innovate, while conducting detailed data analysis and actively be engaged with building something amazing that directly supports a seamless and frictionless consumer experience while reducing risk exposures to our Customers and highly recognized Brand, protecting against Financial Losses, Regulatory Exposures and Brand Reputation concerns.
Responsibilities
- Review transaction-level reporting and take appropriate account-level action, including conducting detailed research and analysis on linked accounts with similar fraud typologies.
- Identify and compile trends and create multi-account linkages allowing for detection model adjustments and operational efficiency gains.
- Support broader Risk Operations group with applicable reviews providing valued insights with an emphasis on proactively managing financial risks, reducing false positives, and quick resolutions.
- Conduct data assessments, quickly and effectively communicate findings and drive awareness of fraud/risk trends and provide recommendations regarding the agile risk model and rule changes to include Onboarding models, downstream account transactional reviews.
- Drive improved performance on established Fraud/Risk KPI's; KRI's supporting achieving desired function objectives in support of the company's broader mission.
- Act as designed POC for resolving customer inquiries related to adverse account actions and assist with appropriate and timely decisions in respect to maintaining relationships and/or parting ways decisions, consistent with the Lili user agreement.
Requirements
- BA or BS degree; MBA or another advanced graduate degree considered a plus
- 5+ years of experience in an operational risk or investigator role, preferably with a Risk/fraud function within financial services supporting large and growing teams.
- Experience with digital banking, payments, and/or payment networks
- SQL, Snowflake, Tableau and other risk-based analytic reporting tools experience is desired. Also, familiarity with robust risk related tools, like Socure, Sift, LexisNexis, Emailage, Unit 21, Middesk, Actimize, AuthId, Iovation, SentiLink.
- Experience with risk associated with business/commercial accounts are an essential component of the role (LLC, DBA, SCorp, General Partnership).
- Passion for promoting a culture of a Customer First risk-based model within a defined and agile risk appetite.
- Ability to multitask, "dive in", and establish priorities with attention to detail in a fast-changing and fast-moving environment
- Strong knowledge of FinTech space, banking and lending products, and financial industry regulations.
- Excellent communication skills both verbal and written, and proven creative and forward thinking problem-solving skills
- Collaborative spirit and relational work style with proven operating success within a diverse team environment
- Positive attitude, enthusiasm, professionalism, and strong work ethic with a high level of personal and professional integrity
- Be available to function within a hybrid office working environment, currently 3 days a week in our fabulous NYC office.
Benefits
- Stock Options
- Health Insurance Benefits
- Vision Insurance
- Dental Insurance
- Retirement Account - 401(k) plan
- Paid Vacation and Sick Time
- Weekly Catered Lunches
