Senior RevOps Administrator

LucidLink

4d•$116,000 - $145,000•Remote

About The Position

LucidLink's revenue team runs on Salesforce. This role is for a skilled operator to take the wheel of Salesforce, addressing heavy customizations, a complex integration web, and data governance gaps. As the first dedicated Senior RevOps Administrator, you will own the day-to-day configuration, data integrity, and access governance of Salesforce, and over time, help rationalize the broader RevOps tech stack. This is a builder opportunity to assess the current state, fix what is broken, sunset what should not exist, and set a standard that scales. You will work directly with the VP of Revenue Operations and partner closely with IT, with the autonomy to operate independently while having a clear escalation path for engineering-related matters.

Requirements

5+ years of hands-on Salesforce administration experience in a B2B SaaS or high-growth tech environment (8+ years preferred).
Salesforce Administrator certification (ADM 201) strongly preferred.
Deep proficiency with Salesforce Flow and declarative automation.
Strong grasp of CRM data models, user provisioning, access controls, data governance, and the lead-to-close sales process.
Disciplined, documentation-first approach to change management.
Excellent communication skills: translate technical changes for non-technical stakeholders and collaborate fluently with IT partners.

Nice To Haves

Gong administration experience.
Background in Business Systems or IT roles that crossed over into CRM or RevOps administration.
Experience supporting 50+ person sales organizations at a company in a similar growth phase.
Familiarity with GDPR/CCPA data governance requirements within Salesforce.
Experience auditing and rationalizing a bloated RevOps tech stack.

Responsibilities

Own all declarative configuration of Salesforce: objects, fields, validation rules, flows, page layouts, and approval processes.
Design and enforce data access governance: maintain least-privilege profiles, permission sets, and sharing rules.
Own CRM data quality: deduplication rules, field standards enforcement, regular audits, and proactive fixes.
Manage the full Salesforce release cycle: assess platform updates, sandbox-test configurations, communicate changes to stakeholders, and deploy to production.
Audit and rationalize existing customizations: identify what can be replaced with standard Salesforce objects and build a migration roadmap.
Serve as primary liaison to IT for any request that requires code, managed packages, API integrations, or sandbox management.
Administer adjacent RevOps tools (Gong experience is a strong plus) and maintain a live inventory of all RevOps-owned systems.
Create and maintain internal documentation for all configurations, processes, and change logs.