Senior Registered Client Associate

About the position

Wells Fargo is seeking a Senior Registered Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. In this role, you will assist Profit Formula (PF) Financial Advisor(s) with sales, service, and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence. You will facilitate Profit Formula Financial Advisor and client requests for account related information and/or quotes, schedule and prepare for appointments with new or prospective clients, establish and service client accounts, prepare forms, research account inquiries and/or issues. Additionally, you will execute various administrative functions for the Profit Formula Financial Advisor(s) and Branch Management including tracking referrals, coordinating, and executing marketing campaigns, establishing, and maintaining files to meet the firm's regulatory requirements, and establishing and maintaining filing and record keeping necessary to support efforts to service and grow client relationships. You will act as the liaison for all referral sources by reviewing paperwork for completeness and forwarding to management for review when applicable. Utilize prior experience in the Registered Client Associate role to anticipate and proactively seek resolutions to client and business-related issues. Demonstrate seasoned judgment by handling complex clients with a high degree of professionalism. You will be viewed by peers as a subject matter expert and sought by others for advice or guidance. Provide knowledge and systems support to branch personnel and training for entry-level Client Associates.

Responsibilities

• Assist Profit Formula Financial Advisor(s) with sales, service, and operational related activities.
• Provide service to clients via telephone, direct interaction and/or written correspondence.
• Facilitate requests for account related information and/or quotes.
• Schedule and prepare for appointments with new or prospective clients.
• Establish and service client accounts, prepare forms, and research account inquiries and/or issues.
• Execute various administrative functions for the Profit Formula Financial Advisor(s) and Branch Management.
• Track referrals and coordinate marketing campaigns.
• Establish and maintain files to meet regulatory requirements.
• Act as the liaison for all referral sources.
• Utilize prior experience to anticipate and proactively seek resolutions to client and business-related issues.
• Handle complex clients with a high degree of professionalism.
• Provide knowledge and systems support to branch personnel and training for entry-level Client Associates.

Requirements

• 4+ years of Brokerage and Client Services experience, or equivalent.
• Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 examinations (or FINRA recognized equivalents).

Nice-to-haves

• Brokerage client support experience.
• Administrative support experience in financial services.
• Experience interacting directly with customers.
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
• Client service focus with the ability to listen to customer needs and recommend solutions.
• Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment.