Senior Quality Assurance Analyst, Seasonal

H&R Block•UNAVAILABLE, OH

28d

About The Position

The seasonal Senior Quality Assurance Analyst will lead quality efforts across the full development lifecycle, from defining business and functional requirements to validating end-to-end system performance. This role combines strategic planning, hands-on testing, and cross-functional collaboration to ensure products meet technical standards and deliver exceptional customer experiences. As a subject matter expert and customer advocate, the analyst drives continuous improvement, champions usability, and ensures compliance with business goals through both manual and automated testing practices.

Requirements

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
Ability to anticipate customer needs and match them with appropriate products and services
Ability to collaborate and solve problems effectively with excellent cross-team collaboration and communication skills
Basic understanding of Generally Accepted Accounting Principles (GAAP), accounting theory, and payroll theory/payroll taxation
Comfort with working under pressure in a fast-paced environment
Exceptional verbal and written communication skills, including customer service, listening, negotiation, and presentation
5 years minimum related work experience
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Self-sufficient and self-starter mindset with the ability to prioritize work efficiently
Strong research skills

Nice To Haves

Familiarity with multiple accounting and enterprise resource planning systems such as QuickBooks Online, Xero, and Sage

Responsibilities

Develop comprehensive testing strategies, test plans, and test cases in alignment with organizational and industry standards
Document defects clearly and thoroughly, enabling easy reproduction and providing well-considered workarounds for customer issues
Propose and articulate process improvement ideas, including implementation strategies and actionable plans
Design and execute thorough manual test cases based on deep product knowledge and test design principles, ensuring full coverage with efficient resource use
Leverage test automation tools to enhance test coverage and improve testing efficiency
Perform end-to-end functional testing, incorporating both manual and automated test executions to validate system behavior
Act as a customer advocate by investigating production defects and championing customer requirements throughout the development lifecycle
Review product documentation for accuracy and clarity, ensuring it meets customer needs; train others on product functionality and testing practices.
Design tests that reflect real-world customer usage, including nuanced scenarios informed by ongoing customer feedback
Collaborate with User Experience teams to develop usability tests and contribute to the creation, review, and approval of requirements and design documentation
Influence marketing requirements documents by providing feedback grounded in deep product knowledge and understanding of customer needs
Participate in inspection and review processes for non-code deliverables, particularly at the requirements documentation stage
Create detailed work plans for individual and project tasks, documenting goals, designs, and outcomes for both technical and non-technical audiences
Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently