Senior Public Safety Communications Technician (11676/10488/13236, Grade HC6/HC7)

About the position

The Prince George's County Park Police Division, of the Maryland-National Capital Park and Planning Commission (M-NCPPC), is seeking applications for a Senior Public Safety Communications Technician. This position receives calls for Park Police service and determines the appropriate response. Police dispatchers must be able to multitask and deal effectively with different personality types. Strong communication skills and the ability to speak clearly and coherently is a must. This position can be filled at the Senior Level (Grade HC7, $51,236.00 - $90,739.00) or at the entry level (Grade HC6, $47,419.00 - $83,983.00).

Responsibilities

• Receives calls for Park Police service. Obtains pertinent information from callers to determine exact nature of services required. Forwards calls to appropriate agency as needed. Determines type of call based on limited or fragmented information, assigning call type and appropriate response code. Dispatches appropriate Park Police unit based on location. Enters and codes information in computer systems (e.g., computer aided dispatch (CAD) in real time.
• Operates two-way radio to monitor and communicate emergency and routine radio traffic with Park Police units. Enters data in computer system to record officer activity. Maintains current location and status of each unit. Monitors and operates mobile data terminals (MDT). Dispatches closest available unit to calls for service. Provides emergency services notification as needed (e.g. fireboard, ambulance, or hazmat). Monitors M-NCPPC, county police, and emergency service radio channels.
• Operates computer terminal and various computer systems (e.g., Maryland Inter-agency Law Enforcement System (MILES), National Crime Information Center (NCIC), Motor Vehicle Administration (MVA)) to obtain information (e.g., criminal history, warrants, MVA data). Sends, receives, and responds to teletype messages with other law enforcement agencies. Enters and maintains files for arrest warrants and stolen property. Ensures confidentiality and security regulations are followed when accessing and disseminating information. Maintains impound data.
• Contacts M-NCPPC staff and outside agencies (e.g. county police, fire and rescue, towing companies) to provide information and relay messages. Operates alphanumeric and computerized paging systems to provide emergency notifications and incident updates to divisional and other M-NCPPC staff.
• Monitors alarm systems and closed circuit cameras of assigned M-NCPPC facilities. Notifies Park Police units as appropriate.
• Serves walk-in visitors requesting M-NCPPC and/or Park Police assistance. Issues visitor passes. Answers questions regarding Commission programs and functions and refers citizens to appropriate division or facility. Receives deliveries for Park Police personnel.
• Logs data (e.g., alarms, teletype messages, volunteer logs, part-time logs for officers, impounded vehicles). Maintains files (e.g., log-sheets, line-ups, teletypes).

Requirements

• High school diploma or Certificate of General Educational Development (GED).
• Eighteen (18) months of law enforcement, public safety communications, or closely related field for Senior Public Safety Communications Technician.
• Successful completion of Criticall Public Safety Dispatcher/Call Taker or equivalent skills test.
• Good character (i.e., must pass background investigation).
• Must have current Criminal Justice Information Systems (CJIS) certification and National Crime Information Center (NCIC) CN1 certification at time of hire for Senior Public Safety Communications Technician.
• Obtain within six (6) months of employment Criminal Justice Information Systems (CJIS) certification and National Crime Information Center (NCIC) CN1 certification for Public Safety Communications Technician.

Benefits

• Equal Opportunity Employer.
• Workplace culture of diversity, equity and inclusion.