Senior Project Specialist - STaR

Qualtrics - Provo, UT

Full-time - Entry Level

Hybrid - Provo, UT

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The STaR Senior Project Specialist at Qualtrics plays a crucial role in leading and managing Brand (BX) research studies. This position is responsible for ensuring the success of research projects by coordinating timelines, managing client expectations, and overseeing data collection efforts. The Project Specialist serves as the primary client contact throughout the project lifecycle, from setup to deliverables, while also focusing on maintaining high-quality data collection and client relationships.

Responsibilities

• Support the Strategy and Research (STaR) process from project implementation through final deliverables
• Coordinate timelines, communications, and manage expectations of clients and vendors, and internal teams
• Work on multiple projects concurrently, at various stages of development
• Lead the data collection efforts on projects and support other deliverables as needed
• Ensure that projects are set up for long-term success with strong sampling plans
• Perform advanced technical setup on client surveys, including setting up survey logic and creating quotas
• Become proficient in the use of the Qualtrics software
• Build and maintain client relationships as the frontline point of contact
• Work across a broad team of experts to create best-in-class Strategy and Research platforms
• Exhibit a track record of delivering exceptional client experiences
• Manage project level budgets to deliver margin
• Provide key inputs to update scope of contract and assess account risk associated with renewal

Requirements

• Bachelor's degree or higher in market research, marketing, economics, sociology, psychology, statistics, or other relevant fields
• 1-2 years of experience working at a SaaS/Technology Company, Market Research Agency, or Consulting Firm
• Superb written and verbal communication skills
• Excellence in time management and ability to prioritize workloads
• Comfortable working in a fast-paced, unstructured, and highly competitive environment
• Excellent attention to detail, troubleshooting abilities, and problem-solving skills
• Experience leading or supporting research projects, either in an academic or professional capacity
• Experience with the Qualtrics platform, preferred
• Experience with basic statistical analysis, preferred
• Fluency in English

Nice-to-haves

• Experience with advanced statistical analysis
• Familiarity with project management tools
• Knowledge of market research methodologies

Benefits

• Qualtrics Experience Program - $1,800 gross per calendar year for an experience of your choosing
• Wellness reimbursement - up to the value of $300 per quarter for wellness activities
• Frequent office events, team outings, and happy hours
• Hybrid work model with in-office collaboration three days a week