Senior Program Manager - Utilities

$120,000 - $150,000/Yr

Paladin Technologies - Denver, CO

Full-time - Senior

Denver, CO

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Senior Program Manager at Paladin Technologies is responsible for leading and managing complex integrated security systems and structured cabling infrastructure projects across North America. This role emphasizes building strong relationships with clients and stakeholders, ensuring project delivery aligns with strategic goals, and driving business development activities. The position requires a blend of project management expertise, technical knowledge, and leadership skills to oversee program management activities and ensure financial and operational performance.

Responsibilities

• Serve as the Business Manager for the assigned portfolio, overseeing program management activities and ensuring financial and operational performance.
• Act as the primary liaison between Paladin, ownership stakeholders, trades, and the LV installation team at both the program and project levels.
• Ensure adherence to Enterprise processes and standards, delivering a consistent client experience.
• Provide direct project management support for select projects as directed by leadership.
• Participate in bid reviews, ensuring estimates are aligned with organization goals and client needs.
• Supervise, mentor, and provide training opportunities for project teams to build skills and improve performance.
• Support estimators, engineers, and other teams as needed, contributing to knowledge sharing across the organization.
• Maintain professionalism in all communications with clients, partners, and stakeholders, ensuring customer satisfaction.
• Build and sustain relationships with end users, Enterprise leadership, and contractors to expand Paladin's presence and client base.
• Oversee and support estimating and bid administration to secure profitable contracts.
• Deliver projects on time, within scope, quality standards, and budget constraints.
• Provide accurate financial reporting, including cost/revenue forecasting, accruals, billing, and working capital management.
• Drive continuous business development aligned with client goals.
• Develop and manage project schedules, resource plans, procurement, commissioning, and risk mitigation strategies.
• Deploy best practices and standard processes to control costs, improve productivity, and enhance client outcomes.
• Manage project communications, both internal and external, ensuring alignment and transparency.
• Act as the Paladin representative and customer advocate, maintaining client satisfaction and resolving issues promptly.
• Collaborate with operations teams across branches and regions to ensure successful program delivery.
• Proactively assess and mitigate project risks.
• Achieve annual business development targets for the program.
• Perform other tasks as required.

Requirements

• Previous progressive experience as a Project or Program Manager in integrated security, low voltage, or a related industry.
• Experience delivering projects utilizing open-platform security solutions with integrated access control, intrusion and video management systems.
• Experience in project planning, risk management, cost management and schedule management, and methods of analyzing and reporting project performance on financial and other KPI's.
• Adaptability and flexibility including the ability to manage deadline pressure, ambiguity, and change.
• Negotiating skills within a context of political sensitivity and conflicting interests.
• Exceptional communication and leadership skills.
• Ability to prioritize and display a high level of adaptability/flexibility.

Nice-to-haves

• Preferred 5 years or greater experience working with Energy and Utilities clients, or directly working in the Utilities or similar industry.
• Familiarity and / or knowledge of how Utilities operate (project & plant lifecycle).
• Familiarity and understanding of NERC CIP regulations and application.
• Post-secondary education from an engineering technology program (controls and instrumentation, electronics, electrical, etc.).
• Previous experience managing multiple large projects or programs.
• Project Management Professional (PMP) certification.
• Previous sales, estimating, or design experience.

Benefits

• Competitive salary ranging from $120,000 to $150,000 based on experience.