Senior Program Manager, NANTeL

INPO External•Atlanta, GA

5d•Onsite

About The Position

The Senior Program Manager, NANTeL, manages and supports NANTeL-related initiatives by applying deep knowledge of LMS platforms, industry regulations, and the relationship between INPO and its members. This position troubleshoots complex technical issues and collaborates with vendors to resolve critical problems and implement system enhancements. This role leads critical initiatives that improve learning systems and user experience. This role builds team capability by coaching colleagues and delivering targeted training to strengthen technical and operational expertise.

Requirements

Excellent knowledge of all core NANTeL business functions and associated software, such as LMS platforms, processes, and configuration methods to ensure customer satisfaction with NANTeL service offerings
Excellent knowledge of the NANTeL Governance documents and INPO LMS processes
Knowledge of basic script writing and the ability to assist with troubleshooting new webservice scripts developed for the NANTeL system
Demonstrates mastery in the relevant specialty area, spearheading initiatives, providing mentorship to team members, and championing innovation and strategic enhancements across the organization
Advanced communication skills used to drive organization change initiatives and convey complex ideas and project strategies in a clear and compelling manner to stakeholders
Proven ability to lead and collaborate with diverse teams to achieve common goals, while providing mentorship and guidance to team members, fostering a culture of continuous improvement and excellence
Demonstrated ability to strategically allocate resources to manage a portfolio of programs; prioritizing tasks, meeting deadlines, and proactively mitigating program risks to ensure successful outcomes
Advanced ability to use research, analysis, and stakeholder feedback to influence and execute program strategies while remaining up-to-date with industry regulations and compliance standards
Advanced proficiency in solving complex and multifaceted problems using data, trend, and problem analysis to inform decision making improvements to the program portfolio
Exemplifies exceptional ability to seek out, learn from feedback, coaching, and new experiences. Anticipates challenges and leverages learnings to drive strategic innovation and mentor cross-functional teams
Lead cross-departmental collaboration efforts to strategically harness collective creativity and drive significant innovation within the organization.
Exhibit exceptional communication skills to effectively convey complex ideas and facilitate high-level discussions.
Demonstrate a proven track record of impactful cross-functional projects, ensuring alignment and synergy among diverse teams
Ability to work and maintain confidentiality of highly sensitive/private information
Six or more years of professional work experience
Four or more years of experience working with an LMS in management, administration, and technical support
Experience working in or comparable knowledge of U.S. nuclear plant in-processing

Nice To Haves

Bachelor's degree in either a technical field such as computer science or information systems design or a training related field such as instructional design

Responsibilities

Ensures the efficient and effective operation of the NANTeL platform
Leverages specialized knowledge to influence NANTeL strategic direction
Sets the standard for department policies and guidelines in resolving customer issues
Develops solutions and strategies to resolve difficult and advanced support issues
Oversees and contributes to system change initiatives by providing expert-level support and leading beta testing efforts to ensure functionality, user experience, and alignment with organizational and industry goals
Drives innovation by identifying and implementing process improvements across platform software and help desk operations to enhance efficiency and user experience
Leverages data driven analysis of system and support trends to proactively address root causes and reduce recurring issues, contributing to long-term operational stability
Advises customers regarding best practices and use of the NANTeL platform
Provides technical expertise and is the NANTeL authority when working on projects including, but not limited to, upgrading equipment, software and procedures
Trains, coaches, and mentors team members with troubleshooting technical issues, problems, and any other areas of concern
Facilitates collaboration between plant personnel and NANTeL technicians or the IT help desk to ensure superior customer service and support is provided
Creates and maintains documentation for new processes
Performs other duties as assigned