Senior Program Manager - Global Emergency Response

$76,800 - $91,200/Yr

Mercy Corps - Portland, OR

Full-time - Mid Level

Portland, OR

Social Assistance

About the position

The Senior Program Manager (SPM) is an important member of the Global Emergency Response Team (ERT), with demonstrated project management skills who is comfortable leading and managing multi-stakeholder projects or initiatives. In addition, they have strong administrative and organizational skills, are a flexible communicator and problem-solver with a commitment towards helping teams more effectively and efficiently respond in emergency and humanitarian settings. The SPM plays an essential role in connecting the ERT to the rest of the agency in the coordination and support of emergency responses, including facilitating response decision-making, communication, managing the emergency fund allocation, and reporting processes. During an emergency, the SPM supports deployment coordination administration for the ERT and other team members. Finally, the SPM will work to maintain effective, coordinated and organized business processes that support implementation of the departmental strategy while improving coordination and promoting efficiency across engagement with other departments.

Responsibilities

• Initiate or develop systems, processes, and communications protocols for effective response start-up and agency-wide coordination.
• Support the expansion of an existing Alumni Talent Pool (roster) to include emergency manager roles.
• Liaise with other departments and teams to maintain, monitor and periodically refresh the Alumni Talent Pool membership.
• Manage emergency response deployment coordination, tracking and logistics for members of the Global Response Team.
• Provide support to learning initiatives, including department specific learning, satisfaction surveys, and broader agency learning on emergency response work.
• Lead effective team coordination, collaboration, communications and cross-learning for the ERT.
• Facilitate department workplanning, tracking and coordination across team initiatives, priorities and workstreams.
• Support the increased visibility of Mercy Corps' response work across the agency.
• Manage team sharepoint, including developing a standardized filing system and maintaining team archives.
• Act as fund manager of the emergency response fund (ERF) including the review/approval process for new ERF requests.
• Continually improve systems and processes related to the management and tracking of the emergency response fund.
• Support the VP ERT providing administrative support, including note taking, action follow-up and other tasks as required for active CMTs and after-action reviews.

Requirements

• At least 5 years of experience in international relief or development, and at least 2 years experience working in a coordination leadership role.
• BA in a relevant nonprofit field and international experience required.
• Fluency in English is required; fluency in a foreign language (French, Spanish, Arabic) is preferred.
• Professional project management certification required.
• Experience supporting a dynamic, dispersed team responding to fast-moving global crises.
• Past experience and familiarity with emergency response programming required.
• Experience providing logistical support and organizational structure in unpredictable situations.
• Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint, SharePoint).
• Strong organizational skills required.
• Demonstrated proficiency identifying, mapping, creating, and implementing process and/or change projects.
• Excellent interpersonal, verbal, research, and written communication skills.
• Strong analytical skills and the ability to effectively gather and summarize large amounts of and at times, complex information from various sources.

Nice-to-haves

• Knowledge of Mercy Corps operations processes, systems, and procedures desirable.
• Knowledge of rules and regulations governing the compliance/regulatory management of grants from US Government, DFID, EC, and other donors is an advantage.

Benefits

• 5% of time dedicated to learning activities for personal and professional growth.
• Commitment to diversity, equity, and inclusion in the workplace.
• Equal employment opportunity and a safe work environment.