About the position
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. We are looking for a dynamic and experienced Senior Product Manager to develop a comprehensive Telemetry Strategy across all of our product platforms. This position is crucial for the continued adoption and growth of our products, focusing on data insights for product usage, entitlements, and in-product experience.
Responsibilities
- Define and maintain the product vision, strategy, and roadmap for Ping Identity's telemetry capabilities, with a strong emphasis on product usage, entitlements, and in-product experiences
- Collaborate closely with other product management, engineering, operations, and security teams to ensure the successful development and delivery of telemetry features, managing this as a product from concept, to launch, and ongoing maintenance
- Partner with business intelligence teams to ensure that telemetry data is made available to all key internal stakeholders
- Collaborate with the customer success team to accelerate adoption of Ping products and with product management to improve customer experience using the telemetry data to determine the features most resonating with customers
- Help shape the next generation IT backoffice architecture by providing product organization requirements as it relates to usage tracking and customer billing to the IT team
- Define and track key performance indicators (KPIs) to measure the success of telemetry initiatives
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred)
- 5+ years of experience in product management, preferably in a cloud-based software or SaaS environment
- Strong understanding of telemetry, observability, and monitoring concepts and technologies (e.g. Pendo, Prometheus, Grafana, ELK stack, OpenTelemetry)
- Experience with usage-based tracking products and billing systems
- Excellent communication, presentation, and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work effectively in a fast-paced, agile environment
Nice-to-haves
- Experience with security related products
- Experience with identity and access management
- Experience with distributed tracing and log management
- Knowledge of security information and event management (SIEM) systems
- Experience with data visualization and reporting tools
- Familiarity with agile development methodologies
- Familiarity with Tableau, GainSight, Pendo and other analytics tools & data warehousing tooling
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
