About the position
Ushur delivers the world's first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. Ushur is looking for a passionate, experienced Senior Product Manager to help build the future of Customer Experience Automation. The Senior Product Manager calls for a product leader who possesses an understanding of automation and AI and how the two can be leveraged to improve end-to-end-customer experiences for large enterprises. If you've dreamed of shaping and building products that transform customer experience, this is the role for you.
Responsibilities
- Work with Product leadership to define product requirements for new AI features and products for our Enterprise customers
- Lead a POD of world-class developers, UX designers, and architects to deliver your products
- Understand the market landscape and review competition to bring business insight to the team
- Partner with your peer engineering and design teams to deliver best-in-class products on time
- Collaborate with marketing and sales on field enablement and go-to-market activities
- Evangelize the product and strategy to customers, partners, and internal stakeholders
- Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements
- Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision
Requirements
- Minimum of 4-6 years of Product Management experience
- Minimum of 2 years focused on LLM / GenAI features for conversational experiences
- An understanding of the insurance and/or financial services verticals is a huge plus
- Proven track record defining, building, and launching enterprise-grade GenAI products-from concept through GA and post-launch iteration
- Demonstrated success with solving operational, customer service, or process improvement challenges through software automation
- Hands on experience working with conversational AI, with a familiarity of common LLM evaluation metrics and understanding of retrieval-augmented generation (RAG) workflows, including how to measure and optimize their performance
- Prior experience working on a SaaS cloud product
- Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations
- Have proven experience translating vision into an actionable product
- Experience packaging products and solutions for channel partners (resellers, VARs, SIs, ETC)
- Able to make data-driven decisions and recommendations
- Skilled communicator: can distill complex ideas to make them universally understandable, have attention to detail, and are willing to explain things to others
- Have the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment
- Understanding the broad SaaS and PaaS landscape, product marketing, and go-to-market strategies are a plus
Benefits
- Unlimited PTO
- Wellness days (10 per year)
- Paid holidays (10 holidays + full week off at the end of December)
- Comprehensive health, dental, and vision plans
- Life insurance and accident coverage
- 401(k) plan to support retirement savings
- Stock options
- Opportunities for certifications and continuing education
- Flexible work options including hybrid and fully remote roles
