About the position
Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Clio's suite of products is rapidly expanding, and the needs of our users are diverse and constantly evolving. Clio's App Ecosystem plays a crucial role in enabling us to offer comprehensive solutions to our global user base. The App Ecosystem is Clio's two-sided marketplace that connects Clio users with third-party developers who have built powerful applications through integrations with our growing API platform. We are seeking a highly motivated and technical Senior Product Manager to lead the development and evolution of our App Ecosystem services and capabilities. As the market leader in legal technology, Clio is committed to delivering world-class solutions that help legal professionals streamline their workflows, enhance collaboration, and provide exceptional client experiences. Our vision is to evolve our App Ecosystem into a full fledged App Marketplace. This role can be performed from one of our Canadian offices in a hybrid setting twice per week or remote. Some exceptions may apply.
Responsibilities
- Develop and execute a product vision, strategy and roadmap for the App Ecosystem, aligning with Clio's overarching business objectives and customer needs.
- Drive innovation and differentiation through the introduction of new features and enhancements for both Clio users and third-party developers to maintain Clio's position as a market leader.
- Work cross-functionally with other product managers, engineers, designers, and stakeholders to deliver high-quality app marketplace and developer-facing products.
- In collaboration with Business Development, develop and refine monetization strategies for the App Ecosystem, including managed transactions, paid API capabilities, subscription models, and revenue-sharing arrangements with app developers.
- Oversee the entire product lifecycle from ideation to launch for both developer-facing and user-facing products and features related to third-party developed integrations.
- Implement agile methodologies and best practices to optimize product development processes and accelerate time-to-market.
- Utilize data analytics and user insights to track key metrics and performance indicators, identifying opportunities for product optimization and continuous improvement.
- Collaborate closely with key stakeholders, including customers and app integrators, to gather insights, feedback, and requirements that inform product development and improvements.
- Build and maintain strong relationships with internal teams, ensuring alignment across departments and effective communication of product goals and milestones.
- Stay abreast of industry trends, emerging technologies, and competitor offerings to identify opportunities for product innovation and differentiation.
- Conduct market analysis and research to inform product roadmaps and strategic decision-making.
- Cultivate and maintain relationships with third-party developers within the legal tech community, providing them with the necessary support, documentation, and tools to integrate with Clio's API and contribute to the App Ecosystem.
Requirements
- Over 5 years of experience in product management roles within the tech industry, with a proven track record of managing and enhancing complex software products or platforms.
- Demonstrated experience in managing app marketplaces or similar ecosystems within the tech space.
- Proficiency in API concepts and experience working with developers to integrate with APIs.
- Strong business acumen with a deep understanding of the legal tech market landscape, competitive dynamics, and regulatory considerations.
- Experience conducting user research, gathering feedback, and using data to inform product decisions that enhance the user experience.
- Proven ability to lead cross-functional teams and collaborate effectively with stakeholders across product, engineering, design, marketing, and sales teams.
- Excellent communication skills with the ability to influence others and drive product initiatives forward.
Nice-to-haves
- Prior experience in the legal tech industry or a strong understanding of the legal services market, including familiarity with legal practice management software and the needs of legal professionals.
- A technical background or familiarity with software development principles to be able to understand technical requirements and constraints for the developer user.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit.
- RRSP matching and RESP contribution.
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.
