Senior Product Group Manager – U.S. Bankcard – Product Integrity & Business Management

TD Bank•Mount Laurel, NJ

6d•Onsite

About The Position

The Senior Product Group Manager will support TD's U.S. Bankard credit card business in providing thought leadership around "run the business" activities, fostering operational excellence with a strong focus on governance and controls, and making processes simpler and better for our customers and colleagues. This role is responsible for providing oversight and guidance on large, complex cross-functional initiatives that will improve credit card infrastructure and processes.

Requirements

Undergraduate degree or product management certificate and/or 10+ years relevant experience
Previous Product experience required
Experience in leading strategy strongly recommended
Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
Knowledge of current and emerging competitor and market trends
Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives
Ability to contribute to strategic direction of the product management function and provide advice to senior leadership
Ability to forecast initiatives and demand in order to develop annual strategic product plan
Skill in mentoring, coaching and performance management
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships across teams and functions
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Skill in preparing and managing budgets, P&L and resource allocation
Knowledge of and/or skill in using analytical software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Ability to handle confidential information with discretion

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions, as required
Oversees and leads a highly complex and diverse product function for an area of significant complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
Generally accountable for a significant product management area that typically has enterprise wide impact or accountability
Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels
Leads and manages teams handling mass or niche products/segment suites, with moderate to high levels of size/complexity of the product groups/segments
Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends
Identifies operational efficiencies and opportunities with other business management/enterprise areas
Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)
Sets overall team direction and collaborates with others to execute on common goals
Focus on longer-range planning for functional area
Oversees product teams and ensures the simple and efficient delivery of products and services to the customer
Provides vision, leadership and strategic guidance in developing and implementing Bank's products, services and programs including features, benefits and characteristics
Develops and implements products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives
Develops and manages the product development calendar for the team and oversees the successful and seamless execution of deliverables
Builds and maintains effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
Leads business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; Analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research; Facilitates ideation sessions and builds necessary business cases for NPD, identifying solutions and building stronger plans for growth
Manages the product development budget of the team; Determines the optimal allocation of overall budget to ensure objectives can be achieved or exceeded
Manages the identification of competitive offerings in the market and their strengths and weaknesses
Determines the methodology to quantify market analysis to assess product performance including product lifecycle, quality, technical support, marketing programs and sales support
Oversees the creation of product roadmaps to illustrate the vision for the product; Plans product solutions that meet the needs of targeted customers
Partners with marketing and various channels to develop programs to move buyers through the buying process
Directs market research projects and recommends methods for growing existing markets and developing opportunities for customer products and services
Establishes an annual business and expense plan for the product/segment, monitors results to plan
Implements and monitors product/segment performance against objectives, recommending enhancements to ensure a consistent customer, brand experience
Delivers financial results for the product/product suite via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)
Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale
Conducts ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the marketplace
Executes on the annual business plan to deliver results aligned with business strategies
Develops and implements products to drive profitable product growth and increased market share through strategic partnerships with internal/external stakeholders, as well as, industry, and customer insights/foresights expertise
Refines product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics
Participates and collaborates on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards
Ensures effective product policies and processes are established to support business processes align with risk appetite
Reviews and approves business and expense plans and tracks success and effectiveness of product development delivery and implementation
Ensures all products are in compliance and meet all regulatory requirements
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Ensures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Responsible for management of the overall team providing both leadership and guidance
Sets targets and objectives for the team, and delivers results
Grows team expertise to align with business/enterprise demand and direction; Assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
Leads a high performing team; Provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
Leads the process of setting performance objectives for the team; Tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
Supports an environment where team freely escalates business challenges; Facilitates change through positive reinforcement of milestones and successes
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establishes and fosters a cohesive team; Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally