Senior Process Transformation Engineer

About the position

The Vice President, Senior Process Transformation Engineer will work in a team of process improvement experts with accountability for delivering on a broad range of projects, varying in risk, size, and complexity, while aligning to business strategies. The Senior Process Transformation Engineer provides support to achieve business results as well as educates and creates awareness of Process Improvement / Transformation methodologies across the Bank. The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. The ECPMO enables effective change management, project execution, and the realization of business value. Outcomes of Process Transformation include increased efficiency and cost savings, enhanced customer and employee experience, more scalable processes, greater transparency, accountability and communication, and less dependency on manual controls or intervention.

Responsibilities

• Support creation of ongoing Executive communications documents to share progress and findings with Comerica stakeholders.
• Work collaboratively with LOB to introduce/reinforce process standards / guidelines.
• Pro-actively lead coordination and support ongoing process design training needs with all Process Transformation Governance Leads.
• Work collaboratively with LOB's/Support Functions as part of deployment of BPM solution across the enterprise.
• Lead / Co-Lead design sessions across BU's/Support Functions.
• Pro-actively work with Governance Leads on identification, prioritization and vetting of process improvement opportunities.
• Actively advise PT Team and BU/Support Function stakeholders on how to drive optimal solutions for efficiency.
• Leading advisor to PT Governance Leads on holistic approach to process efficiency.
• Support overall work effort to ensure existing process artifacts comply with new standards/guidelines.
• Support effort with 3P vendor to convert/upload existing process artifacts into new BPM solution.
• Monitor LOB/Support Functions training needs and support as needed.
• Partner with key stakeholders to optimize the solution and achieve a high adoption rate.
• Effectively partner and support BU/Support Functions goals and objectives by leveraging process redesign concepts.

Requirements

• Bachelor's Degree from an accredited university in Business, Finance, or other related degrees OR High School Diploma/ GED and 10 years of progressive relevant experience.
• 5 years of experience working on enterprise level business process management solutions (e.g. Pega, Bizagi, Appian, iGrafx, etc.) with the proven ability to assess situations, align and understand company goals and adept at translating strategy into execution.
• Strong focus on managing relationship with third-party vendors and senior internal stakeholders.
• 5 years of experience demonstrated ability to prioritize multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time.
• Ability to think independently and analytically to make sound recommendations.
• 5 years of experience with excellent writing and verbal communication skills.
• Ability to engage with senior internal/ external stakeholders and to communicate complex topics into easy-to-understand messages.
• 3 years of experience demonstrated end-to-end enterprise level business process management implementation alongside of enabling systems implementation.
• Including discovering, mining, documenting, modeling, analyzing, improving, and measuring optimized business processes.
• 3 years of experience in banking, capital markets, or financial services organization and the regulatory environment (preferred).
• Black Belt Six Sigma Certification preferred.

Benefits

• Comprehensive Total Rewards package designed to recognize and reward individual performance.
• Health and welfare programs.
• Strong retirement benefits.
• Generous paid time off programs.
• Medical, dental, and vision benefits.
• 401(k) and pension.
• Income protection benefits such as life insurance, AD&D, and supplemental health programs.